Customer Service Analyst

Job Title: Analyst, Inventory Customer Service
Location: Remote (Based in Addison, IL)
Shift: 1st Shift – 8:00 AM to 5:00 PM
Schedule: Monday – Friday
Pay: $24.04/hr

Responsibilities

• Complete inventory transactions accurately and timely (receiving, ship confirming, and adjusting inventories).

• Monitor in-transit inventory and reconcile discrepancies with internal teams and 3PL providers.

• Ensure internal transfers and customer orders are entered into the system accurately (99.9% accuracy rate).

• Troubleshoot case fill issues and maintain 99.5% case fill.

• Track on-time delivery issues and maintain 98% on-time delivery.

• Communicate with internal and external stakeholders including Sales, Distribution, 3PLs, and Customers.

• Prepare and provide accurate inventory and order reports.

• Perform other tasks as assigned.

Requirements

• Excellent communication skills in English.

• Experience with Oracle OM and Inventory preferred; strong proficiency in Outlook and Excel.

• Ability to work in a fast-paced environment and manage changing deadlines.

• Strong relationship-building skills with customers and cross-functional teams.

• CPG experience preferred.

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.