Center Director - Sales & Operations (Sylvan Learning) up to $60K

Job Description

Job Description

About the Role
Sylvan Learning is hiring a Center Director / General Manager to lead sales, customer service, and daily operations of our learning center. This is a sales-driven leadership role responsible for revenue growth, team management, and overall business performance.

You will own the full operation of the center, including sales performance, staff leadership, customer experience, and operational execution.

If you are an operator who thrives in a performance-driven environment and enjoys leading teams while driving results, this is a strong fit.

What You’ll Do

Sales & Customer Service

• Own the full customer lifecycle from inquiry through enrollment and retention
• Respond to inquiries with urgency
• Conduct consultations and recommend personalized learning programs
• Drive sales performance through follow-up, relationship building, and closing
• Maintain a strong customer service experience to retain students and families

Operations Management

• Manage day-to-day center operations and ensure smooth execution
• Track and manage KPIs including sales, retention, and staffing efficiency
• Implement actions to improve performance based on data and metrics
• Ensure adherence to Sylvan standards, policies, and procedures
• Maintain a clean, organized, and professional center environment

Team Leadership & Development

• Hire and manage center staff
• Conduct regular performance reviews and provide ongoing feedback
• Support instructional quality alongside the Director of Education / Lead Teacher
• Build a strong, accountable, and positive team culture

Marketing & Business Development

• Execute local marketing strategies to drive leads and enrollments
• Build relationships with schools, educators, and community organizations
• Conduct school outreach and participate in local events
• Support lead generation efforts through community and referral partnerships

What We’re Looking For

Experience

• Bachelor’s degree required
• Management experience in sales, customer service, retail, or operations
• Experience managing teams and driving business performance
• Experience working with CRM systems and managing a sales pipeline

Skills

• Strong consultative sales and closing ability
• Customer service and relationship-building skills
• Ability to manage operations, people, and performance simultaneously
• Comfortable tracking KPIs, metrics, and financial performance
• Strong communication, organization, and problem-solving skills
• High sense of urgency and accountability

Requirements

• Comfortable working in a performance-driven environment with sales goals and KPIs
• Ability to work evenings and weekends based on center needs

Benefits & Perks

Full-Time Benefits

• BCBS Health insurance ($0 deductible)
• Delta Dental insurance
• VSP Vision insurance

Additional Benefits

• Paid time off
• Paid training
• Flexible scheduling
• Monthly bonus opportunities
• Employee discounts

Why Join Sylvan

• Full ownership of a center’s sales, operations, and team performance
• Direct impact on revenue growth and student success
• Clear expectations and measurable results
• Opportunity to grow within a multi-location organization

Physical Requirements

• Ability to lift up to 10 pounds occasionally

This role is ideal for someone who wants ownership, accountability, and the ability to drive real business results in both sales and operations.

Apply today to learn more.