Senior Account Manager
- Leadership & Team Development: Mentor, coach, and manage a team of Client Managers to ensure exceptional service and consistent achievement of performance goals.
- Strategic Client Oversight: Serve as the executive point of contact for high-value accounts, ensuring resolution of escalations and long-term satisfaction.
- Account Growth & Retention: Oversee strategic account planning, renewal cycles, and expansion opportunities across the client portfolio.
- Operational Excellence: Implement best practices in account management processes, communication workflows, and client reporting.
- Cross-Functional Alignment: Collaborate with internal teams (Sales, Marketing, Operations, Support) to align goals and improve overall client experience.
- Client Strategy & Insights: Use analytics, client feedback, and compliance trends to recommend strategic improvements and inform product/service development.
- CRM & Data Management: Ensure accurate tracking and reporting of team activity, pipeline development, and client engagement metrics using Salesforce and HubSpot.
- Process Improvement: Identify areas of improvement within the client journey and lead initiatives to enhance retention and satisfaction.
- Experience: 5+ years of leadership experience in account management, customer success, or client-facing leadership roles—preferably in healthcare, compliance, or SaaS.
- Leadership Skills: Demonstrated experience managing a team, setting performance goals, and developing high-performing account managers.
- Strategic Acumen: Proven success in developing account growth strategies and improving client lifecycle outcomes.
- Communication: Exceptional interpersonal, written, and verbal communication skills.
- CRM Mastery: Proficiency in Salesforce, HubSpot, and related tools to manage client data and reporting.
- Organizational Strength: Ability to manage competing priorities, handle escalations, and deliver results in a fast-paced environment.
- Education: Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field preferred.
- Earning Potential: Base salary of $80k - $90k based on experience. On-target earnings (OTE) of $140K+, including leadership bonuses and uncapped team performance incentives.
- Career Growth: Leadership development, internal promotion opportunities, and executive mentorship.
- Health & Wellness: Comprehensive medical, dental, and vision insurance for you and your family.
- Time Off: Generous PTO, paid holidays, and a positive, mission-driven work environment.
- Purpose & Impact: Help improve compliance operations for thousands of healthcare providers across the country.
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