Data Operations Coordinator
- Review and process energy efficiency paperwork accurately enter data into spreadsheets and database programs
- Interpret data, analyze results, and validate data to allow engineering & sale teams to accuracy process and provide feedback to customers and businesses.
- Pursue data-driven solutions, design changes and/or updates to how the data is managed and presented.
- Data collection via incentive applications.
- Handle telephone contacts (both inbound and outbound) about the program in a professional manner.
- Technical Review of energy efficiency applications for incentive and rebates for utility customers.
- Conduct office administrative tasks and manage incoming workflow
- Collaborative team environment while supporting and interacting with cross-functional teams.
- High School diploma with 2+ years’ experience (College degree preferred)
- Must be a team player capable of multitasking and working several complex and diverse tasks. The individual must be well organized, reliable, conscientious, and be capable of managing resources and schedules to meet deadlines.
- Microsoft 365; specifically Excel & Microsoft Teams.
- Experience with Salesforce (preferred) or other CRM
- Capability to organize and record documents and files.
- Ability to evaluate, diagnose and correct data discrepancies.
- Well-developed communication skills and ability to express thoughts and ideas clearly and concisely in both verbal and written format.
- Commitment to high-quality customer service.
- Strong analytical and problem-solving skills.
- Must be very detail oriented with ability to enter data with few errors in a fast-paced environment.
- Proven ability to work productively and efficiently in an independent setting as well as in a team setting.
- Proven ability to clearly communicate with managers and associates at all levels.
- Must be able to work cooperatively and conscientiously with both technical and non-technical team members.
- Strong emotional intelligence.
- Technical experience with energy efficiency or energy efficient audits
- Familiarity with data analytics, data quality assurance/quality control, and reporting
- Understanding of utility-offered products or services
- Experience in the development and implementation of standards, procedures and guidelines for a process-oriented position
- Experience with Advanced Lighting and Controls, Commercial HVAC, Compressed Air, or Industrial Process technology
- CEM, LEED or CAPM certification
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