Shift Supervisor

WOW BAO is hiring a SHIFT SUPERVISOR for our team! At Wow Bao, we pride ourselves on fast service, high-quality food, and creating a welcoming environment for every guest. The Supervisor is responsible for the supervision of store operations overseeing daily kitchen and front-of-house and maintaining the highest Wow Bao standards of product, exceptional guest service, safety and cleanliness.

We offer dining discounts, flexible schedules, competitive pay, health care benefits for those who qualify, and a supportive company culture.

We are looking for those who have…

• Great customer service skills
• Friendly and positive attitude
• Ability to supervise a team

Innovative. Fast Pace. Growth.

ABOUT WOW BAO

At Wow Bao, we believe that life is too short for uninspired food. We’re here to transform the Asian Street Food experience from every day and expected to extraordinary and inventive.

Wow Bao is the fastest growing Frozen Asian Snack brand in the United States! Through strategic relationships with retail partners Wow Bao is now available in over 16,000 grocery stores nationwide!

Wow Bao has a proud history of delivering restaurant-quality food, beginning in 2003 with the opening of our first location. Since then, we’ve grown into an omni-channel brand, serving guests through our retail business, food service, Chicago restaurants, airports, virtual kitchens, and universities. Today, we’re excited to take the next step in our journey with the launch of our corporate-owned food manufacturing plant—positioning Wow Bao for continued growth across all verticals.

Wow Bao is one of only two brands to be recognized twice by Fast Casual magazine as the number one brand in their annual ranking of the Top 100 Movers & Shakers (2019 & 2022).

WE FOSTER A CULTURE OF CARING

At Wow Bao, every team member leads from a place of care. Whether it’s our guests or employees, we put people first. We strive to inspire, motivate, and appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Equal Opportunity Employer

Requirements

ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed) Must be willing and able to do the following:

Operations

• Oversee daily food preparation, cooking, and service to ensure consistent quality and portioning.
• Lead shift operations, including opening and closing procedures, complete daily checklists, cleanliness checks, and prep execution to standard.
• Accurately ring up food and beverage items and process guest payment.
• Understand and respond knowledgeably to questions about Wow Bao and menu.
• Use sales techniques to present and encourage current promotions to guests.
• Presents current promotional information to Guests and encourages their participation.
• Partners with other Crew Members, Shift Supervisors, and Managers to meet target goals during a shift.
• Prepare menu items according to prescribed recipes and/or special requests.
• Operate and utilize the dish machine and cleaning supplies.
• Wash, sanitize and dry all kitchen utensils, equipment and other items.
• Ability to read a thermometer.
• Removes garbage and keeping garbage area cleaned.
• Assist with general cleanliness of the store and restrooms.
• Assist in working off-site events.

Team Support & Training

• Provide ongoing feedback and guidance to build a positive and high-performing team culture.
• Assist with scheduling, task delegation, and shift management as needed.
• Guest Experience
• Interacts with all Guests while practicing C.A.R.E. Hospitality (Contact, Above and Beyond, Respect, Enthusiasm).
• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs.
• Ensure guests are greeted promptly, orders are accurate, and service is delivered with C.A.R.E. hospitality.
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy.

Food Safety & Compliance

• Ensure compliance with company, local, and state regulations at all times.
• Conduct temperature logs, cleanliness checks and equipment inspections.
• Safely and effectively use and operate all necessary tools and equipment.
• Understand and follow food allergy procedure and special orders/restrictions.
• Inventory & Administration
• Monitor product levels, food cost, portion control, waste and coordinate timely restocking.
• Assist management with inventory, purchasing process, including ordering and processing invoices.
• Complete shift reports and communicate operational updates to management.

Other Essential Functions

• Availability to work a variety of hours, days and shifts, including holidays and weekends.
• Other duties will be assigned as needed.

REQUIREMENTS:

• 1+ years of experience in food service, hospitality, or restaurant supervision (fast-casual preferred).
• Supervisor must obtain and maintain a City of Chicago approved Allergen Awareness Certificate and a Manager Food Safety (Servsafe Manager) Certificate.
• Required certifications must be completed within 30 days of hire.
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook.
• Excellent reading, writing, and oral proficiency of the English language for professional, customer-oriented communication and problem-solving skills.
• Proficiency in the use and operation of all necessary tools and equipment, including the POS system, Gift Card and Credit Card terminals.
• Partake in a professional and positive work environment.
• Treat everyone with respect and professionalism.

PHYSICAL DEMANDS:

• Continuous standing and walking.
• Moving safely through all areas of the restaurant, which may include stairs and uneven or slick surfaces.
• Working in confined spaces of varying noise and temperature levels including hot equipment, steam, and fast-moving environments.
• Lifting and moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

The pay for this position is between $16.00 to $17.50 an hour plus tips. The hourly pay amount will vary depending on the applicant’s experience, skills and abilities as well as internal equity and market data.

Benefits

• Health Insurance (medical, dental, vision)
• 401(k) Retirement Plan
• Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
• Paid Time Off
• Paid Sick Leave
• Employee Restaurant Discounts and Employee Meals
• Pre-Tax Commuter Benefits
• Employee Discount Programs
• Training, Development and Advancement Opportunities
• We foster a culture of CARE

Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.