CNC Machine Field Service Technician

Join a global leader in advanced manufacturing processes, supplying cutting-edge additive and subtractive machine tools to the aerospace, defense, energy, and heavy industrial sectors. As a CNC Machine Field Service Technician, you will play a vital role in installing, maintaining, and troubleshooting complex machinery at customer sites. This position offers the opportunity to work hands-on with state-of-the-art equipment, collaborate with a skilled team, and travel extensively—up to 85% of the time, primarily within the United States with occasional international assignments. If you are passionate about problem-solving, enjoy working in dynamic environments, and are eager to make a direct impact on customer success, this is an excellent opportunity to advance your career.

Responsibilities

• Install, replace, and commission CNC machine tools and controls at customer locations
• Troubleshoot and repair fluid and electrical servo-activated systems
• Perform geometrical leveling and alignment of CNC machines
• Diagnose and repair mechanical components, including spindle units and gearboxes
• Conduct mechanical troubleshooting of closed and open loop axes control systems
• Adjust CNC geometry and perform positioning axis compensation
• Set up and troubleshoot 5-axis Traori systems
• Configure and maintain automatic tool changers and tool management systems
• Utilize positioning, straightness, and geometry measuring lasers for machine alignment
• Lead acceptance testing with customers to ensure equipment meets specifications
• Provide maintenance training and hands-on support to customers
• Mentor and train junior service engineers in the field
• Communicate customer feedback and product performance insights to management

Qualifications

• High school diploma required; technical degree or equivalent experience preferred
• 4+ years of experience in the machine tool field, including maintenance, troubleshooting, installation, and repairs
• Strong understanding of electrical and mechanical principles
• Proficient in interpreting electrical and fluid schematics
• Ability to read engineering blueprints and use hand tools
• Experience with personal computers and various software applications
• Excellent verbal and written communication skills
• Ability to work effectively in demanding situations and adapt to varying workloads
• Willingness and ability to travel up to 85%, primarily domestically with some international assignments
• Ability to access and navigate all areas of client facilities
• Preferred: Electrical background, military experience, knowledge of geometry, experience with hard pipes (rigid tubing), fluids (coolant, lubrication oil, hydraulic fluid), OSHA 10 or 30 certification, and generator maintenance

Physical Requirements

• Ability to sit for extended periods and work on a computer
• Must be able to lift up to 15 pounds as needed