Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Valley Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a Client Service Representative is to exceed client’s expectations for outstanding client service while maintaining hospital standards and positive patient advocacy.

Our CSR's daily duties include but not limited to; answering phone calls, scheduling appointments for a wide variety of services, maintaining accurate client and patient information, collecting payments, emergency patient triage, lobby upkeep, and addressing client questions or concerns.

We are looking for those who strive to make a difference in the lives of our patients, as well as our clients! Working well on a team is a must, as every department in our hospital collaborates together to ensure the client/patient experience is one of a kind. Our hospital excels on maintaining a welcoming environment where employees from every department can openly ask questions and receive support and encouragement.

Requirements

You must have a strong foundational understanding and can perform the basic responsibilities including (but not limited to):

• Multi Task
• Payment Handling
• Telephone Skills
• Client Communication Skills
• Veterinary Knowledge
• Computer Skills-Knowledge of Avimark is a plus!

Hours of Operation Full time candidates must have open availability to work through the week

• Mon – Fri (7:00am – 6:00pm)
• Saturday (8:00am - 1:00pm)
• Closed Sundays

Benefits:

• Uniform Allowance
• PTO
• Employee Pet Discount
• Medical/Dental/Vision
• Short/Long Term Disability
• Life Insurance

• The base hourly range for this position is $15-$17. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

For more Information about our hospital, please visit

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.