IT Analyst Director

Job Description

Job Description

Description:

Are you passionate about building smart, scalable systems that empower people and drive mission impact?

At MFB, we’re seeking a visionary IT Architect Director to shape our Salesforce ecosystem and lead key system integrations. You’ll go beyond platform management—designing smart, reliable solutions that support our staff, volunteers, and mission-driven operations.

PAY: $90,000 – 120,000 per year

BENEFITS:

• 401(k)
• Paid time off
• Flexible schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• EAP

SUMMARY & MISSION STATEMENT:

Midwest Food Bank (MFB) is a $526M non-profit organization with 10 divisions in the U.S. and 2 operations internationally. MFB operates with $87M in assets and an annual organizational operating budget of $15M to distribute over $526M in food and disaster relief boxes to 2,400 agencies.

As a faith-based organization, it is the mission of Midwest Food Bank, NFP to share the love of Christ by alleviating hunger and malnutrition locally and throughout the world and providing disaster relief; all without discrimination. Our vision is to provide industry-leading food relief to those in need while feeding them spiritually.

JOB ROLE PURPOSE & SUMMARY:

The IT Architect Director is responsible for overseeing the strategic direction, coordination, development, and implementation of Salesforce architecture and various system integrations. This role includes establishing best practices, onboarding and training of Salesforce for staff and volunteers as well as owning the data integrity of Salesforce.

ESSENTIAL FUNCTIONS:

• Develop and maintain scalable Salesforce architecture, data modeling and integrations between systems supporting Midwest Food Bank’s operations including donor management, volunteer coordination, accounting processes and other key systems.
• Maintain vendor relationship with Salesforce representative.
• Build, customize, and maintain workflows, reports, and dashboards in Salesforce to meet departmental needs.
• Provide onboarding and training for staff and volunteers for Salesforce; create training and best practices materials.
• Ownership of data; establish and own best practices and maintenance plans for data cleanliness and consistency.
• Troubleshoot and resolve issues with system integrations; support & manage data migration and Salesforce updates affecting the organization and end users.
• Facilitate recurring meetings with stakeholders to provide updates on Salesforce health, data and report maintenance, and utilization.
• Stay updated on emerging technologies and best practices for integration development and Salesforce customizations.
• Collaborate with IT Director, leadership and staff to identify opportunities for system innovation, provide recommendations and assist in implementation of system changes.

ADDITIONAL RESPONSIBILITIES:

• Model MFB’s five core values of: Serving Those in Need, Empowering Volunteers, Embracing Our Communities, Working with Integrity, and Executing Through Teamwork.
• Foster a Christ-centered culture; develop positive relationships and appreciation for volunteers, employees, partner agencies, and community and business contacts.
• Ensure compliance with all MFB policies, procedures, and rules and with all contractual obligations, regulatory standards, and relevant laws.
• Recruit, identify, train, and continue to nurture volunteers in support of job role.
• Network with peers locally and nationally and across the MFB organization.
• Execute other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a
  related field.
• Excellent understanding of data modeling, object relationships, integration design and system scalability; coding knowledge; experience managing system updates/enhancements.
• 5-years relevant work experience, 10-years desired.
• Salesforce certifications, such as Certified Application Architect, Business Analyst, Nonprofit Success Pack or are preferred.
• Demonstrated ability to lead projects, oversee program implementation, engage teammates and deliver results.
• Proven initiative and problem-solving skills; quick learner.
• Excellent written and verbal communication skills and ability to work in team-oriented work environment.
• Willingness to participate in training related to MFB policies, professional development, and program management.

WORK ENVIRONMENT:

• Periods of sitting at a desk and working on a computer in an office setting; periods of standing and movement in a warehouse and truck dock setting.
• Minimal travel in-state; out-of-state travel as needed; infrequent evening and weekend obligations.
• May include exposure to noisy conditions, working conditions with dust, fumes, and weather.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job role. Midwest Food Bank, NFP reserves the right to modify activities, duties, and responsibilities at any time with or without notice.