Application and system administrator

Description

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of ITTA Application and System Administrator IV (CS26-101) . As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands-on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

What You Will Do

Under minimal supervision, this position will perform business process analysis of clients, find solutions to meet client needs, lead clients in the selection of systems and supervise teams for the implementation, configuration, maintenance, and troubleshooting of campus-wide systems.


They will work with IT help desk, clients, vendors, and other IT personnel to troubleshoot incidents. Document issues and resolutions in ticketing system. Troubleshoot hardware associated with systems. Create and maintain advanced workflows, system integrations, and scripts. Create custom systems and processes for SIUE. Coordinate with students on senior projects. Design, create, and maintain SQL databases. Work with vendors to install and maintain systems. Coordinate planned outages with clients. Coordinate system security and software updates. Delegate documentation of existing workflows, system configuration and changes. Ensure service tickets are processed in a timely manner. Process Security and Access Requests. May assign tasks to ITTA-ASA I,II,III, act as backup to manager for supervisory duties and mentor coworkers.

FLSA: Exempt

Minimum Acceptable Qualifications

1. High School Diploma or equivalent.
2. Any combination totaling 6 years from the following categories:
a) Progressively more responsible work experience in IT-related profession
b) College course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals 18 months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

AND
3. The following department specified requirements:
a) Additional 8 years of progressive experience managing computers or software packages in a complex IT environment.
b) 6 years of experience (concurrent with other experience) with creating Microsoft MVC Applications utilizing C#, JavaScript, HTML, CSS, Bootstrap, and Jquery
c) 4 years of experience (concurrent with other experience) utilizing Microsoft Power Platform (Automate, Forms, SharePoint, Dataverse, Power BI)
d) 2 years of experience (concurrent with other experience) designing databases in Microsoft SQL server
e) 2 years of experience (concurrent with other experience) supervising personnel.
f) Working knowledge of computer operating systems (UNIX/Linux, Windows, and/or MacOS) and peripherals in a networked environment.
g) Experience with the implementation, support, and integration of software/systems.
h) Ability to handle and resolve ticket-based requests and incidents without direction, while continuing progress on independent projects.
i) Ability to communicate technical issues to a non-technical audience.
j) Ability to act as lead administrator on systems and assign tasks.
k) Ability to mentor others as needed in the series

Supplemental Information

Civil Service Information: Civil Service Application - FAQs



Application Instructions: How to Apply - Step by Step (Download PDF reader)

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Driver’s License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification: State Universities Civil Service System Classification Number: 5031 – SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at:

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification. (Download PDF reader)

Pre-Employment Screening: External candidates receiving a job offer must undergo pre-employment screening, including a criminal background check. For safety sensitive positions, a drug screen will also be required.

Work Authorization Information: SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: [email protected]

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veteran’s status.

We value your interest and look forward to reviewing your application. For questions or more information, please email [email protected].