Associate Scheduler - Crew Hotel Operations (Onsite)

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Key Responsibilities

The Scheduler handles the day-to-day assigning of crew rooms and transportation for Pilots and Flight Attendants that are primarily driven by unscheduled changes to flight schedules. This will be accomplished mainly by Pilot/Flight Attendant CBA, FAR and FAA guidelines. This requires a high-level of customer service and collaboration with partners and vendors. A high-level of creative thinking will be required to address in the moment operational issues and complexities!

• Monitor and complete daily operations of unassigned hotel and transportation requirements by use of system alerts. Correct contractual violations of layover hotel assignments caused by irregular operations/reassignments to maintain on-time departures and meet financial objectives. Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC, and station operations to accommodate equipment substitutions. Coordinate and communicate crew change information to minimize flight delays or cancellations. Keep supervisors advised of pertinent operational information.
• Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer centric manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation.
• Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information. Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information. Assist with HOME automation testing, identify errors and propose solutions to appropriate personnel.
• Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gain-sharing program. Collaborate with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters.
• Implement the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking. Proactively communicate potential sellout cities due to seasonality or special events. Maintain appropriate telephone availability to meet accurate customer service levels and performance against goals.

This role works an in-office schedule 100% of the time at Arlington Heights.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or equivalent experience within airline operations or hotel front desk
• 5+ years of experience within customer service or communication
• Proficient in Microsoft Office Suite (Word and Excel)
• Strong analytical and problem-solving skills
• Strong communicator; verbal and written
• Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekends, holidays, and overtime hours)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable and punctual attendance is an essential function of the position
• Successful completion of interview required to meet job qualification

The base pay range for this role is $52,725.00 to $68,632.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.