Compliance Coordinator - Collection Specialist

Join our growing team as a Compliance Coordinator - Collection Specialist! We’re looking for a motivated, detail-oriented professional to manage compliance-related collections and ensure accurate, timely processing of sensitive documentation within the trucking and logistics industry. This is a remote opportunity for candidates who thrive in a fast-paced environment and are passionate about supporting regulatory adherence and effective collections operations.

Key Responsibilities – Compliance and Collections

• Contact clients, vendors, and partners regarding overdue accounts and required compliance documentation.
• Monitor accounts to identify outstanding payments and ensure all collections activities maintain regulatory compliance.
• Work closely with staff across departments to obtain missing or updated forms, licenses, insurance, and legal documents.
• Document and track all communication and activity in the CRM and compliance databases with thorough accuracy.
• Resolve customer issues quickly and professionally while reinforcing company policies and compliance standards.
• Generate regular reports on collection activity and compliance status for leadership review.
• Maintain confidentiality and follow all industry, company, and legal guidelines for record-keeping and client interaction.
  

Required Qualifications – Compliance Coordinator / Collection Specialist

Experience:

• 1-2 years of experience in collections, compliance coordination, or a related administrative field.
• Familiarity with regulatory requirements and documentation processes, particularly within trucking or logistics, is preferred.
• Experience using CRM or compliance tracking software (e.g., Salesforce, HubSpot) is a plus.

Skills:

• Strong organizational and time-management abilities with careful attention to detail.
• Excellent verbal and written communication skills—ability to explain compliance requirements clearly and professionally.
• Professional and diplomatic approach to sensitive or potentially difficult collection conversations.
• Proven multitasking ability and capacity to meet deadlines and team goals.
• Basic proficiency in MS Office Suite (Word, Excel, Outlook).

Education:

• High school diploma or equivalent required.
• Additional training or certification in compliance, collections, or customer service is an asset.

Performance Expectations – Compliance and Collections

• Meet weekly collection activity and documentation targets.
• Maintain a high accuracy rate in record-keeping, documentation, and client communications.
• Respond and follow up with contacts in a timely and efficient manner.

Compensation & Benefits

• Competitive base salary with opportunities for performance-based incentives.
• Flexible remote work environment (reliable internet and phone connection required).
• Supportive and inclusive team culture with ongoing learning opportunities.

Other Requirements

• Ability to adapt quickly to changing priorities and volume.
• Uphold strict confidentiality and handle sensitive information.
• Strong work ethic and self-motivation for remote work success.