Business operations manager office of customer operations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Role

We are seeking a highly organized, strategic and hands-on Business Operations Manager to join the Office of Global Customer Operations (OGCO). This role is pivotal in driving clarity, alignment, and execution across our global organization, delivering operational excellence, supporting, orchestrating and executing high-impact internal moments, and internal operations.

Reporting into the Director of Business Operations, this individual will partner across OGCO, Business Ops community in Global Sales/GTM, and multiple cross-functional teams to bring to life the operating rhythm and key field moments that power our business.

What the Role will do:

• Plan, execute and evolve a unified GCO Operating Cadence aligned to Big Bets and priorities.

• Support the planning and execution of key internal field events and programs including Sales Kickoff (SKO), Knowledge, Global Field Live, and Go for Gold.

• Coordinate with multiple stakeholders to ensure flawless delivery, alignment to strategic priorities, and elevated experience for presenters and participants.

• Manage timelines, deliverables, communicate across stakeholder groups.

• Partner with Finance, HR, and Ops to streamline spend management, budget tracking,and process approvals.

• Identify and implement ways to simplify communications, and execution for the field.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 5+ years of experience in Business Operations, Program Management roles in large-scale or matrixed organizations (preferably in Tech, SaaS, or Consulting).

• Proven ability to manage complex programs and multiple stakeholders with precision and grace under pressure.

• Unparalleled organizational skills with the ability to balance multiple, competing projects and priorities at any given time.

• Strong skills in operational excellence-planning, tracking, and process optimization.

• High EQ, strong collaboration mindset, and a passion for creating clarity and connection across teams.

• Collaborative team player who thrives in a fast-paced, high-impact environment.

• Problem-solver who can anticipate needs, manage competing priorities, and drive results.

• Familiarity with tools like MS Suites including Teams, PowerPoint, Excel, SharePoint, PowerAutomate, etc.

FD21

For positions in this location, we offer a base pay of $153,900 - $269,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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