Senior Endpoint Engineer

This is a senior technical position within the endpoint team, primarily responsible for the administration, configuration, and oversight of the firm's mobility and endpoint platforms. The role demands a comprehensive understanding of mobile application and endpoint device management systems, with accountability for ensuring their operational continuity and alignment with enterprise standards. Key responsibilities include implementing and maintaining endpoint policies to govern security, access, and compliance across the organization. This involves configuring conditional access, application control, device supervision settings, and other endpoint governance measures. Collaboration with the cyber and information security teams is a critical aspect of this role. The position further involves active participation in discussions with peers and leadership regarding the roadmap, evolution, and future direction of mobility solutions, contributing technical expertise and industry insight to shape long-term strategies. The engineer is responsible for triaging mobility-related events and incidents based on severity and business impact, coordinating escalation to management or external vendors as appropriate, and ensuring swift resolution to minimize operational disruption. Additional duties include developing comprehensive technical documentation for system configurations, processes, and procedures; sharing insights and analysis on emerging mobility trends, technologies, and best practices; and ensuring that all activities, solutions, and platforms comply with applicable laws, regulations, and internal company policies.

Responsibilities may include but are not limited to:

• Proactively identify and resolve hardware, software, mobility device and connectivity issues across Windows, MacOS, iOS, and Android platforms.


• Design, build and implement endpoint configurations and user applications with Intune.


• Support and optimize cloud-based end point builds and updates with Autopilot and Cloud Management Gateway.


• Automate device provisioning and software deployment workflows.


• Assist with the administration of the firm’s mobility platforms, including, but not limited to, Microsoft Intune/Endpoint Manager and Apple Business Manager.


• Assist in managing the lifecycle of certificates and API accounts essential for endpoint device integrations with enterprise systems.


• Collaborate with the cyber and information security teams to maintain the security posture of endpoint devices.


• Participate in with peers and leadership regarding the roadmap and evolution of endpoint platforms.


• Provide senior-level support coverage for endpoint platforms and end-user computing applications, ensuring high availability and performance.


• Align with AV program manager to support devices that our av hardware landscape


• Utilize industry-standard tools to monitor, analyze, and optimize system performance and reliability.


• Triage endpoint-related events based on severity and business impact, escalating to management or vendors when appropriate.


• Develop and maintain technical documentation and training materials to support internal knowledge sharing and onboarding.


• Collaborate with peers to share insights on emerging mobility trends and their potential impact on enterprise solutions.


• Ensure all endpoint-related activities comply with applicable laws, regulations, and internal policies and procedures. 

Qualifications:

• Bachelor’s Degree in Information Technology or related subject matter required


• 5 - 8 years of experience with systems required


• Comprehension of Endpoint Management Platforms - Intune and Microsoft Endpoint Manager.


• Advanced understanding of Windows, Mac, and Mobile Device operating systems.


• Understanding of Apple Device Manager and integration with Microsoft Endpoint Manager


• Experience setting up Autopilot with Windows OSD creation/maintenance and provisioning management of Apple Mac devices


• Knowledge of device supervision policies, company app deployment, and app configuration policies


• Strong working experience with GPO’s and AD


• Hands on experience in PowerShell scripting


• Desire to inspire others about technology


• Ability to collaborate across multiple functions


• Attention to detail and quality


• Ability to develop and deliver training for engineers to enrich technical understanding


• Ability to convey complex technical knowledge to various audiences


• Strong problem resolution skills


• Product management skills a plus

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