NA Investment Operations Outsourcing (IOO) Lead

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role Overview: This leadership position is accountable for the business unit's performance, operational excellence, client experience, resiliency, and organizational effectiveness. The successful candidate will inspire, guide, and empower managers and teams, while driving alignment with the organization's culture and long-term strategic objectives. This leader will shape strategic direction, oversee financial performance, and drive talent development to ensure the function consistently delivers high-impact, measurable results.

Major Duties:

• Accountable for the business unit's performance and profitability as compared to plan - develop, communicate, and oversee an overall strategy to meet both the Business Unit's and Corporation's strategic plan.
• Develop key metrics required to ensure the IOO service runs to expectation, and to enable the services to be monitored effectively to facilitate continuous improvement through the identification of adverse trends coupled with action plans to remediate.
• Work effectively with Audit, Compliance and Risk to ensure SLA's, KPI's and procedures/controls are both effective and consistent across IOO globally.
• Ensure effective high-quality delivery of ongoing change for clients and business unit objectives
• Proactively enforce, remediate, and escalate risk issues.
• Enhance operational efficiency to support the firm and our clients' business objectives
• Assume accountability for financial and staffing resources, including developing and managing capital and expense budgets, liaising cross-function to improve efficiency, effectiveness, and productivity.
• Manage multiple units or functions through the direct management of a group of managers.
• Drive cross functional and global collaboration by actively partnering with peers and stakeholders across regions and function to achieve shared objectives and deliver operational outcomes
• Lead strategic and tactical projects from planning through execution, ensuring alignment with business goals and operational readiness
• Promote a culture of inclusion, accountability, and continuous improvement

Knowledge:

• In-depth investment operations knowledge or general operational management required
• Contextual knowledge of end-to-end investment operations and its role within the wider financial services industry is helpful
• Excellent written and interpersonal skills, with an ability to summarize complex matters effectively.
• Highly flexible and adaptable to change.
• Knowledge of business strategy development is necessary to provide long-term planning and to manage the profitability/performance of a major business segment.
• Leadership and organizational skills are required to direct the activities for the multiple units.

Experience:

• 15+ years of proven leadership in operational management, strategy, and client service delivery within financial services
• Experience working with investment professionals, e.g., portfolio managers, chief investment officers, compliance officers, traders.
• Contextual knowledge of end-to-end investment operations and it's role within the wider financial services industry.
• Experience working with outsourced service vendors providing custody, transfer agency, fund accounting or middle office services.
• Demonstrated success managing senior level managers and individual contributors.
• Ability to build a strategy around a vision and execute directing resources from across multiple teams.
• Exceptional communication and stakeholder engagement skills
• Track record of building inclusive, high-performance cultures
• Strategic acumen and the ability to translate vision into actionable plans

Salary Range:

$154,300 - 269,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected] .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.