Customer Service Representative
Description
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team target goals
- Record, organize and file customer interactions and account changes
- Able to up-sell if needed
- Able to schedule call back and appoints to resolve customer needs
Requirements
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and other communication platforms
- Basic computer skills and experience
- Able to multitask
- Excellent time management and prioritization skills
- Ability to listen actively, relay information, and answer questions and/or concerns.
- Customer-focused for positive customer experience and resolution
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Benefits
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Recommended Jobs
Resource Coordinator Medical Assistant Neurosurgery-Full-time
The salary range for this position is $22.00 - $27.50 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positi…
NEW Morning SHIFTS for Caregivers / CNAs in Deerfield
Job Description Job Description Please ATTENTION! Do you REALLY qualify? You either have a valid CNA license or 2 years+ of caregiving experience You have reliable transportation and …
Grain Operator - Evergreen FS - Holder, IL
Are you passionate about agriculture and looking to grow your career with a leading agricultural solutions provider? Evergreen FS is seeking talented individuals like you to join our team and make a …
Deals - CMAAS Project Management Advisory - Senior Associate Save for Later Remove job
At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex…
Patient Procedure Scheduler Neurosurgery Full-time Days
The salary range for this position is $19.41 - $25.23 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positi…
Project Manager (Beverage Marketing)
Project Manager (Beverage Marketing) Project Manager Wine, Beer & Spirits Chicago Area Report To: Director of Accounts Mission: IMI Agency specializes in Building Better Beverage B…
High School Special Education Teacher
Summary ...Summary ...As a Special Education Teacher at The Menta Education... ...following a 10-Month School Calendar. Benefits..... ...Responsibilities: Teach all subjects in a... ...…
Licensed Practical Nurse (LPN)
New grads welcome Shift: Day, Night Job Type: Full-Time & Part-Time About our client One of our prestigious partners in the long-term care and rehabilitation industry, operatin…
Inside Sales Administrator/Quoting Specialist
Job Description Job Description Our team is looking for an energetic, driven, and dynamic person who enjoys managing daily customer interactions. We currently have an opening to join our sales te…
Remote Crisis Counselor, Call Center
Job Description Job Description Excitement abounds at Heritage Behavioral Health Center! We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who…