Technical Services Training Coordinator

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• On-site work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Technical Services Training Coordinator works closely with the Technical Services leadership team toensure that department new hires are onboarded properly, manufacturer program information is delivered successfully, and ensure continuous learning and development are a cornerstome of the department. This comes about throughdelivering Technical Services department specific training and manufacturer specific content to groups of adult learners. You will get to know our systems and best practices closely and become an expert at teaching others how to navigate them as well. There will be an opportunity to work with Technical Services leadership on identifying on-going training needs relative to processes, tools, and technology and creating fun ways to reinforce those concepts.

A Typical Day

• Train team members on Technical Services systems, processes, and policy.
• Partner with Technical Services leadership to identify on-going training needs and build content accordingly.
• Understand the status of in-flight manufacturer programs and what type of team training will be required prior to program go live.
• Create and maintain comprehensive training progress documentation.
• Partner with Parts Town trainer counterparts to understand best practices incontent delivery and learning management systems.

To Land This Opportunity

• You are a self-starter with attention to detail and organizational skills
• You have a solid ability to prioritize tasks and work within deadlines, both independently and as part of a team
• You are comfortable with computers, various software systems, and technology infrastructure (MS Office, Salesforce, Bloomfire, or cloud based telephony systems
• You have experience building relationships with multiple business partners as well as internal customers
• Designing and delivering highly interactive and practical training sessions for adult learners is what you do best
• You’re an all-star communicator, fluent in English (both written and verbal) and bring strong interpersonal and facilitation skills that keep diverse audiences engaged
• You have the ability to recognize training needs, build training content, and deliver training to adult learners
• Foodservice equipment knowledge (hot and/or cold applications) and troubleshooting knowledge is a major plus.
• You pay close attention to detail; as far as you’re concerned, anything worth doing should be done the right way
• You strongly desire to learn, grow, and challenge the status quo

About Your Future Team

Our Technical Service group is full of high-performing team members with a passion and enthusiasm to workhard and play hard! Culture is very important on this team; even when we’re not working together face-to-face, you will always see us communicating via Webex, phone calls, or culture chat! When in the office, our team never misses an opportunity to utilize our Tech units

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $58,527.12-$78,309.97 ($28.14- $37.65 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish