Associate Director-Program Management - Construction

Job Description

Job Description

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Turner & Townsend is seeking an experienced Associate Director-Program Management to join our team to lead major construction programs. This individual will have a proven track record of setting up and delivering successful large scale construction programs.  

Responsibilities: 

• Serve as the key point of contact and primary client relationship executive, building and maintaining long-term relationships with clients, consultants, suppliers, and other third parties.
• Lead preconstruction discussions with clients and internal teams to develop contractual obligations such as estimates, schedules, staffing plans, and business plans.
• Oversee and assess the project's master schedule throughout its lifecycle, ensuring contractual obligations are met and holding team members accountable.
• Promote and follow health, safety, and environment (HSE) policies, enhancing site safety culture and initiatives.
• Oversee the integration of all project disciplines within the master program schedule.
• Develop the work plan that forms the program management plan (PMP).
• Serve as the escalation point for project, financial, business development, contractual, and client relationship risks.
• Provide suggestions and negotiate issue resolution for escalated project issues, including change orders and contingency expenditures.
• Manage the development and approval of design definition documents.
• Review and provide recommendations for change order requests, impact mitigation strategies, and cost reduction initiatives.
• Ensure that estimates, HSE, and schedule impacts from change orders are continually reviewed and validated.
• Review and provide feedback on progress reporting metrics against the program, projects, and contracts.
• Establish and support constructability of review guidelines and protocols.
• Develop program guidelines and protocols for cost reduction initiatives and operability/maintainability recommendations.
• Review design, procurement, and construction progress, providing recommendations for recovery plans.
• Review and provide feedback on safety recommendations and corrective actions.
• Develop and review the program-level framework for construction quality control.
• Develop an overall program of site logistics and phasing strategy.
• Review project manuals, construction management guidelines, policies, and procedures.
• Review claims resolution recommendations.
• Collaborate with internal and external stakeholders to achieve project consent and review beneficial use recommendations.
• Ensure sufficient owner rep staffing levels relative to contractual commitments and constraints.
• Continuously monitor the performance of T&T staff to ensure efficient client management
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

• Bachelor’s degree in construction management, engineering or field related to construction.
• Graduate degree in construction management or engineering is preferred.
• 10+ years of relevant project and program management experience.
• 2+ years managing high performing programs in a consulting environment.
• Knowledge of multiple project delivery methods  
• Proven track record of leading programs
• Demonstrated experience providing leadership of a team in an integrated project delivery organization.  
• Demonstrated experience in negotiating multi-million-dollar contracts as part of a multi-billion-dollar program.  
• Proven track record of following through on commitments.  
• Demonstrated experience in delivering major capital programs successfully (on budget, on time, meeting safety and quality standards within approved scope)  
• Proven track record of building consultative and collaborative partnerships.
• Demonstrates excellent presentation, verbal, written, organizational and communication skills

*On-site presence and requirements may change depending on our clients' needs.*

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV’s will be treated as a direct application.

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.