Mobility Tech

Description

Reconcile client demand for services with available resources.

Complete request for Mobile devices in ticketing systems Service Now Process

Ensure proper device assignment based on company guidance.

Document all transactions, device information and update systems accordingly.

Complete 100% of tickets assigned in queue before 5pm.

Inputting inventory data into Telecom Expense Management for maintaining organized records and reporting.

Assist in packing and shipping inventory as requested.

Creates inventory reports.

Perform soft wipes of devices, physical cleaning of device, quality checks and enter devices back into inventory for re-deployment of devices.

Following the instructions of the Inventory Manager / Supervisor.

Be available to customers, team members, and other departments of the organization via email, desk phone and instant messaging while on duty.

Maintain proper levels of stock (iPads, phones, etc.) Ensure devices ship on time,

Working with vendors (AT&T and Verizon) for new lines of service and modify existing wireless lines.

Creates documentation if requested

Record all support activities for proper measurement of work performed.

Track inventory, including manual cycle counts if needed

Provide expertise on support services when requested by peers and clients.

Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s Mobility support

Skills

mobile, support, iphone, android, tablet

Top Skills Details

mobile,support,iphone,android,tablet

Additional Skills & Qualifications

Must enjoy solving a wide variety of problems on a continual basis.

Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support.

Experience with customer service functions in mobile services; demonstrated exceptional organizational skills ability to ascertain the criticality of incoming requests.

Fundamental understanding of Outlook and Office Applications.

Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures.

Ability to follow and document resolutions using knowledge Management tools.

Effective time management skills.

Ability to work independently and within team environment.

Strong communication and organizational skills.

Ability to coordinate with other departments within the organization.

Strong self-starter and self-motivation.

Must be dependable.

Job Type & Location

This is a Contract position based out of Waukegan, IL.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukegan,IL.

Application Deadline

This position is anticipated to close on Nov 29, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.