Business Development Representative
Thank you for your interest in joining the Ettleson Buick GMC Cadillac team! We are looking for a eager, motivated individual to join our Business Development Center. The Business Development Representative (BDR) plays a critical role in driving revenue and improving customer engagement for the dealership, particularly within the sales department. Their primary responsibility is to generate and nurture leads, ensuring a steady flow of qualified prospects to the sales team. Car dealership experience is preferred, but not necessary and we will train the right candidate! Responsibilities
- The primary goal is to convert leads into showroom appointments, increasing the dealership's chances of making a sale, by responding to inbound inquiries from online forms, website chats, and third-party lead providers.
- By nurturing leads, the BDR increases showroom traffic and help sales consultants focus on closing deals, rather than prospecting.
- Follow up on internet leads to ensure no potential customer falls through the cracks.
- Uses CRM systems track leads and follow-ups, ensuring prospects are consistently engaged.
- Play a key role in executing special promotions, sales events, and seasonal campaigns by reaching out to targeted customer lists.
- Ensure that more customers show up for appointments, the sales team operate more efficiently, leading to higher closing ratios.
- Help improve CSI (Customer Satisfaction Index) scores by ensuring a seamless and professional guest experience.
- Outstanding interpersonal and communication skills
- Strong computer skills
- Previous experience in a call center, retail or customer service is preferred
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Flexible schedule
- 401(k) and health insurance offered
- Paid time off
- sick leave
- Holidays include 4th of July, Christmas Day, and New Year's Day
- Advancement opportunities
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