Customer Service Representative

Job Title: Customer Service Representative
Location: Animal Hospital of Woodstock, 11711 Catalpa Lane, Woodstock, IL

About Us

At the Animal Hospital of Woodstock , we are committed to providing exceptional care for pets and support for their families. We strive to create a compassionate, welcoming environment where animals and their owners feel valued. Join our team and be part of a dedicated group passionate about animal welfare and customer satisfaction.

Position Overview

We are seeking a friendly, professional, and organized Customer Service Representative to be the first point of contact for our clients. In this role, you’ll provide excellent customer service, assist with inquiries, schedule appointments, and handle a variety of administrative tasks. The ideal candidate is passionate about animals, communicates effectively, and thrives in a fast-paced environment.

Key Responsibilities

• Greet clients and visitors warmly.
• Respond to inquiries via phone, email, and in person.
• Schedule appointments for services such as grooming, vaccinations, and general care.
• Provide information about services, procedures, and policies.
• Process payments and maintain accurate client and pet records.
• Support animal care requests and general administrative needs.
• Maintain a clean, organized front desk area.
• Collaborate with veterinary and animal care staff to ensure seamless service.

Qualifications

• High school diploma or equivalent (some college or certification in a related field preferred).
• Previous customer service experience; animal care or veterinary setting a plus.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time in a busy environment.
• Strong problem-solving skills and a positive, professional attitude.
• Genuine love for animals and dedication to high-quality care.
• Proficiency in Microsoft Office Suite or similar software.

Pay & Benefits

Base Hourly Pay: $15.00 – $18.55
Pay is determined by role, level, location, and relevant experience, skills, or education.

Benefits include:

• Competitive hourly wage.
• Discounts on pet services and products.
• Health, dental, and vision insurance options (if applicable).
• Paid time off.
• Opportunities for professional development and training.
• A supportive and passionate team environment.