Board Coordinator - 2nd Shift

Job Title: Board Coordinator (2:00 PM – 10:00 PM)

Location: Bedford Park, IL

Industry: Home Services Industry

Compensation: $18 – $25 / Hour

Work Schedule: Full-time, 2nd Shift (2:00 PM – 10:30 PM) - 100% onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k), along with additional employer-sponsored benefits.

About Our Client:

Addison Group is hiring for our client, a well-established organization within the residential and commercial home services industry. The company operates in a fast-paced, service-driven environment and supports a large network of field technicians across the Chicagoland area. The culture is team-oriented, supportive, and focused on providing reliable service and operational excellence.

Job Description:

The Board Coordinator is responsible for managing daily scheduling and dispatch operations for field installation teams. This role ensures technicians are assigned efficiently, routes are optimized, and job schedules are maintained accurately throughout the day. This position requires strong coordination skills, quick decision-making, and the ability to manage frequent changes in a high-volume, phone- and messaging-heavy environment. The Board Coordinator acts as a central communication hub between installers, customers, and internal office teams.

Key Responsibilities:

• Coordinate and manage daily installation schedules for field technicians
• Dispatch installers to multiple job sites while ensuring efficient routing and timing
• Adjust schedules in real time based on cancellations, delays, or urgent service needs
• Communicate directly with customers to confirm appointment availability and scheduling details
• Serve as a primary point of contact for installers throughout the day
• Handle a high volume of phone calls, emails, and Microsoft Teams messages
• Collaborate with internal teams to ensure accurate scheduling and job tracking
• Monitor routing efficiency and help minimize unnecessary travel time and costs
• Maintain accurate scheduling records and update systems as changes occur
• Support smooth daily operations across dispatch and field teams

Qualifications:

• Previous experience in dispatching, scheduling, coordination, or similar operational support role preferred
• Strong multitasking and organizational abilities
• Excellent verbal and written communication skills
• High level of customer service orientation
• Comfortable working in a fast-paced, high-volume communication environment
• Strong critical thinking and quick decision-making skills
• Proficiency in Microsoft Office (especially Teams, Outlook, and Excel)
• Ability to prioritize tasks and manage shifting deadlines effectively
• Experience supporting field service or installation teams is a plus
• Familiarity with routing or logistics coordination preferred

Additional Details:

• Onsite parking available
• Team-oriented environment
• Extensive 30-day training program provided
• High-volume communication role requiring responsiveness and adaptability

Perks:

• Strong, supportive team culture
• Paid holidays and PTO
• 401(k) with company match
• Employee discounts (cellular and other programs)
• Credit union access
• Stable, long-term direct hire opportunity
• Structured training and clear onboarding process

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.