Regional Manager, Field Service - Chicago, IL

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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*Please Note: Must reside in or be willing to relocate to Chicago, Illinois.

The Regional Manager’s primary responsibility is to ensure that all Vivint customers’ alarm systems are 100% operational by efficiently delivering world-class services by utilizing a fully integrated technical organization staffed by knowledgeable, customer-oriented professionals who are supported by exemplary systems, technologies and processes.

The Regional Manager will manage a group of 6-8 Field Service Managers and be responsible for a total staff count (managers and pros) of 80-100. Regional manager is responsible for visiting each member of the team every other month and making sure each field service manager visits their FSP’s monthly with a formal meeting.

• Perform weekly coaching calls with each Field Service Manager weekly for development and training.
• Perform a weekly conference call to keep employees connected to companies’ vision, procedures, etc.

• Provide documentation of each audit, visit, accolade, warning, and other notice used within the field service Dept. monthly to field service Director by the 7th of the following month.
• Responsible for all performance of field service Professionals as required by Vivint field service Dept. policies including but not limited to: Past due tickets, Inventory, Attendance, Paperwork Packets, Contract Completion and Area Holds

• Region Conference Call Attendance
• Provide a daily report to field service Director.
• Responsible for making sure every FSP in area has a current state license to do alarm work in their designated state(s) FSP covers.

• Ensure the team is staying within budgets.
• Responsible for the training of each field service Professional. regional manager will work with Trainers and field service Mangers if needed to ensure FSP’s have sufficient training. regional manager is responsible for having adequate coverage for each area. regional manager will assist in hiring FSP’s in every area necessary for growth or turnover as delegated and approved by field service Director.
• Responsible in advancement of field service managers by assessing skill level of field service Professionals for promotion as needed and approved by field service Director.
• Discipline FSP’s who do not perform to Vivint standards within field service Dept. Disciplinary Policy. Disciplinary actions shall be approved by field service Director before delivery to affected FSP’s.
• Responsible for staying current with all improvements with equipment and relating new information to field service managers and field service Professionals.

• Must have ability to communicate effectively with adverse, difficult and potentially discouraged customers and employees.
• Ensure all paperwork from field service Professionals is completed, and that all holds and issues are cleared relating but not limited to: work orders, alarm agreements, schedule of protection forms, status forms, reimbursements, status forms for PTO, and all others.
• Complete an Annual Performance Review for each field service manager and field service Professional
• Assist in promotion and sale of additional Equipment, Alarm services, and Vivint Programs.
• Exhibit professional appearance and conduct in accordance with established Company standards to present a professional image to Vivint employees, FSP’s, customers, and the general public. Failure to do so may result in disciplinary action up to and including demotion or termination.

• Participate in weekly field service Dept. manager Conference Call.
• Participate in Monthly Director Conference Call.
• Attend licensing, trainings, and conferences as required.
• Ensure Payroll is correct each pay period.

Required Skills

• Must reside in or be willing to relocate to Houston or Kansas City or potentially OKC. Houston, TX is preferred location, however, we are open to other locations depending on certain factors.
• Minimum of 2 years of Field Service Manager experience required.
• Must have valid driver’s license and clean driving record.
• 4 year college degree preferred.
• 3+ years of People Management Experience
• Strong analytical ability is required to effectively communicate with all levels of employees, management, and customers; strong and demonstrated effective verbal, written and listening skills and professional telephone skills and manners. Must be able to work as a member and leader of a team.

• Must be available to work as needed to answer calls from area FSP’s.
• Must be able to travel overnight in designated areas to maintain a high level of customer service and professionalism with FSP’s managed.
• Must be willing to travel 50% of the time or more if needed.
• Must be available to take care of customers or employees at any time of day.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at

Official description on file with Talent.