Analyst, Investor Services

Team Overview

Investor Relations (“IR”) is the team responsible within LaSalle for all client relationship, capital raising, new product development and marketing activities to clients and prospects globally. The team consists of over 30 professionals located in 12 offices worldwide. LaSalle has over 350 institutional clients globally, invested in both private real estate as well as public securities investment programs.

Investor Services operates as a core function within the broader IR organization, providing specialized support that enhances our client relationships and capital raising capabilities. The team manages centralized investor servicing across multiple regions and time zones, supporting LaSalle’s “One LaSalle” mission and “client first” culture by enhancing investor retention and meeting evolving client expectations.

The team owns critical functions including global investor onboarding, the LaSalle Investor Portal, KYC/AML procedures, ongoing account management, and regulatory compliance across multiple jurisdictions. We manage investor communications through integrated systems and maintain legal books and records for investor data, serving as the operational backbone that enables the IR team’s relationship management and capital raising activities.

Working in a highly collaborative environment, the Investor Services team coordinates with the broader IR team, Global Fund Teams and business units worldwide to manage investor queries, respond to requests for proposals (RFPs), due diligence questionnaires (DDQs), and requests for information (RFIs).

Objective of Role:

LaSalle Investment Management is seeking an Analyst to join the Investor Services team in Chicago, working within the broader IR group to provide comprehensive client service. This entry-level role reports directly to the Associate Vice President, Investor Services in Chicago with an indirect reporting relationship to the Senior Vice President, Investor Services based in the UK. The role involves close collaboration with Investor Relations, Fund and Legal & Compliance teams, and Senior Management, as well as liaising with external service providers and clients.

The successful candidate will assist in the day-to-day management of the centralized mailbox and investor onboarding. The objective is to deliver a "best-in-class" service offering to the business and clients while developing investor servicing and operations knowledge and establishing robust processes.

Role and Accountabilities:

• Facilitate comprehensive investor onboarding processes in partnership with IR and Compliance teams
• Assist in managing the centralized mailbox for investor queries using Zendesk, ensuring prompt and professional responses
• Process Investor Portal support and access request tickets
• Respond to investor queries and provide comprehensive client service across multiple investment strategies
• Assist with Request for Proposal (RFP) preparation and coordination, working closely with IR professionals and fund teams
• Manage DDQ and RFI processes from initial receipt through final delivery, ensuring timely and accurate responses
• Support firm-level requests including industry surveys, consultant database updates, and benchmarking studies
• Coordinate responses to internal and external audit inquiries and provide requested documentation
• Support data gathering, compilation, validation, and reconciliation activities
• Support routine internal partner queries and respond promptly to stakeholder questions across global teams
• Participate in process improvement initiatives that enhance client service delivery and operational efficiency
• Identify opportunities for streamlining workflows and apply established solutions under guidance
• Escalate complex matters appropriately while maintaining client service excellence

Required Experience:

• Quick learner with strong organizational abilities
• Capable of working independently and effectively managing multiple client requests and project deadlines
• Exceptional attention to detail with unwavering focus on accuracy
• Excellent written and verbal communication abilities, suitable for professional investor interactions
• Strong analytical capabilities with interest in investment processes
• Multi-tasking abilities and willingness to complete a variety of projects simultaneously
• Demonstrate flexibility with changing client priorities, deadlines and regulatory requirements
• Highly self-motivated individual with proactive approach and strong initiative
• Client-focused professional with confidence, integrity and understanding of institutional investor expectations
• Awareness of data privacy requirements for handling confidential information
• Strong time management skills with ability to prioritize competing demands in fast-paced IR environment
• Familiarity with Zendesk and Juniper Square platforms advantageous, but not essential

What LaSalle Offers:

• A comprehensive benefits package designed to support employees' well-being and work-life balance, including the following (all benefits subject to hired employees meeting requirements for eligibility):
• Health benefits include medical, dental, vision, mental health support and additional ancillary insurance plans.
• Generous paid time-off, including paid company holidays. Additional benefits include paid parental leave short-term and long-term disability, as well as other care/wellness programs.
• Financial wellness is supported through a 401(k) plan with a company match, flexible spending accounts or a health savings account.
• The salary range for this position is estimated to be between $70,000-$80,000 and is dependent on experience, location, and appropriate market data. This role is eligible for an annual discretionary bonus subject to the terms and conditions of the LaSalle Bonus program.

US Jobs Only:

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

70,000.00 – 80,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

Opening Type:

Replacement

At LaSalle, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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