Operations Strategy & Analytics Manager

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Description

Responsible for leading operational data collation and analysis, partnering with diverse functional analytics teams and business leaders at all levels of the organization. Enhances decision-making by transforming data into actionable insights related to process, productivity, strategic initiatives, program management, and operational performance, efficiency, and reliability and then by embedding those insights into the company’s operations. Plays a key role in identifying critical business KPIs, uncovering trends and root causes, and utilizing analytics to drive business transformation.

Job overview and responsibilities

• Translate business requirements or problems into a comprehensive analytical framework using modeling / statistical techniques and business knowledge in order to generate actionable insights into drivers of operational performance.

  This includes managing all data and business intelligence requirements from end-to-end, ensuring insights are effectively integrated into operational processes.

  Focus is on optimizing key areas such as reliability, planning, and execution.

• Lead and contribute to the development of high-quality visual presentations, ad hoc analyses, dashboards, tools, and reports for teams both within and outside of Air Ops.

  Communicate updates and actionable outcomes with easy-to-interpret visualizations and practical recommendations to all levels of leadership.

• Collaborate with cross-functional analytics and business groups to understand organizational needs, design solutions, create meaningful metrics and KPIs, and integrate data-driven insights into business operations, enhancing decision-making and increasing operational efficiency.

• Pro-actively identify process improvement opportunities and perform root cause analyses leading to significant business impact and transformation.

  Automate, create, and continuously improve operational reports, processes, models, and analyses.

• Document the Air Ops data landscape, maintain an inventory of reports, and plan for report consolidation, elimination, and/or improvement.

NOTE: This position is located at the CSC-Willis Tower in Chicago, IL and considered as a hybrid role working 3 days in office, however that may evolve with the needs of the company.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Finance, Statistics, Engineering, or other Quantitative/Analytical discipline
• 4+ years airline experience
• 2+ years analytical experience
• Proficiency writing complex queries and procedures (i.e. SQL, Python, Foundry, etc.)
• Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, PowerBI, ThinkCell, etc.)
• Strong understanding of United’s business and operations
• Strong communication and presentation skills with the ability to work cross-functionally
• Willing to travel 5-10% domestic
• Must be willing and able to work at the CSC-Willis Tower in Chicago, IL as a hybrid work schedule 3 days in office
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• 2+ years in an operational group such as the SOC, NOC, Inflight, Flight Ops, Network Planning, Tech Ops, or Resource Planning

The base pay range for this role is $102,220.00 to $133,194.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.


You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.


United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.