Hotel Manager - Hilton Chicago

Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food and beverage. Maximizes profitability as well as guest and team member satisfaction. Implements and oversees the daily quality process at the hotel. Serves as top operator in GM's position absence. Consults with owners and corporate offices, as required. Interviews, counsels and evaluates staff.

Property details:

Hilton Chicago: Lake Michigan views near Soldier Field overlooking Grant Park, we're close to Buckingham Fountain, The Art INstitute of Chicago, and Wabash Arts Cooridor. Walk to State Street Shopping. Witing five minutes's ride are concerts and Bears games at Soldier Field plus Shedd Aquarium, Adler Planetarium, and Field Museum. Enjoy our indoor pool, sundeck and Fitness Center with immersive spin bikes.

Please click here for additional information on our property.

What will I be doing?

Leads and manages hotel operations

• Reviews and approves hotel operations and food and beverage department budgets, defining and directing changes, as required.

• Reviews forecasts and key performance indicators. Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.

• Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies and procedures as well as Brand Standards.

• Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.

• Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded

• Speaks with and responds to guests regarding service challenges

• Consults with hotel owners as appropriate.

• Oversees hotel’s interaction with the business community.

Management

• Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.

• Develops the skills and abilities of direct reports.

• Monitors high potential department heads and team member activity and ensures their growth within the company.

What are we looking for?

Basic Qualifications:

• 4+ years of experience working as a full service hotel executive committee member

• 5+ years of hotel operations experience

• Hands on experience with union partnerships

• Experience working in a hotel of 501 rooms or greater

• Convention hotel and group business experience

Preferred Qualifications:

• Prior general manager experience or hotel manager

• Local market expertise

• 4 year college degree in hospitality or an advanced degree
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

What are we looking for?

Basic Qualifications:

• 7+ years of experience working as a full service hotel executive committee member

• 7+ years of hotel operations experience

• Hands on experience with union partnerships

• Experience working in a hotel of 501 rooms or greater

• Convention hotel and group business experience

Preferred Qualifications:

• Prior general manager experience or hotel manager

• Local market expertise

• 4 year college degree in hospitality or an advanced degree

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

The estimated annual salary for this role is between $195,000 and $210,000 and is based on applicable and specialized experience and location. Additionally, this role is eligible for an annual bonus and Long-Term Incentive subject to Hilton's applicable bonus and incentive plan guidelines.

Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Best-in-Class Paid Time Off (PTO)
• Complimentary Meals in the Team Member Restaurant
• Complimentary Access to the Hotel Athletic Club
• Go Hilton travel program: 100 nights of discounted travel

• Mental health resources including Employee Assistance Program, subject to eligibility

• Parental leave to support new parent
• 401K plan and company match
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Continuing Education opportunities
• Career growth and development
• Recognition and rewards programs

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!