Senior Engineering Advisor

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Job Summary

The Senior Engineering Advisor is a senior-level technical authority responsible for resolving the most complex network and cloud infrastructure issues across a diverse client base. This role requires expert-level knowledge in both on-premises and cloud environments, with a focus on delivering secure, stable, and high-performing network solutions. As the top escalation point within the organization, this engineer leads in-depth root cause analysis, mentors team members, and contributes to the development of best practices and process improvements. By combining technical leadership with hands-on problem-solving, this role plays a critical part in maintaining service excellence and driving innovation across Integrity's technical operations.

This is a hybrid position requiring two days in the Integrity office.

Key Responsibilities

Advanced Troubleshooting & Incident Resolution:

• Serve as the highest escalation point for complex network and cloud connectivity issues across multiple client environments.
• Perform deep-dive troubleshooting using packet analysis, log reviews, and diagnostic tools to resolve critical network issues.
• Analyze system and software environment issues that impact business productivity
• Conduct root cause analysis (RCA) for recurring network or system problems and implement long-term corrective actions.
• Work collaboratively with cloud architects, infrastructure teams, vendors, and internal engineers to resolve issues across hybrid or cloud-native environments.

Cloud Networking & Hybrid Infrastructure Support:

• Design, deploy, and troubleshoot cloud networking solutions in Azure primarily, with some knowledge of AWS and Google Cloud Platform (GCP) environments.
• Support hybrid cloud and multi-cloud networking solutions, including SD-WAN, VPNs, VPC peering, and interconnects.
• Support Identity Management with Microsoft Entra ID Connect
• Optimize on-premises server infrastructure and cloud network architectures for performance, cost-efficiency, and security.
• Implement and manage cloud-based firewalls and VPN connectivity
• Ensure compliance with cloud security frameworks and best practices for securing cloud environments.

Technical Leadership & Mentorship:

• Provide guidance, mentorship, and technical oversight to level 1-3 engineers, assisting in troubleshooting and knowledge development.
• Lead internal training sessions on advanced network troubleshooting, cloud networking, and security best practices.
• Act as a subject matter expert (SME) on networking technologies, Server Infrastructure, and cloud networking solutions within the MSP.
• Assist in refining escalation procedures to improve response times and resolution rates.

Client & Vendor Interaction:

• Act as a trusted technical expert for key clients, providing strategic guidance on network improvements, server migrations, application migrations, cloud transitions, and security enhancements.
• Communicate complex network, server, and software issues and solutions to non-technical stakeholders, ensuring clear expectations and alignment.
• Work with third-party vendors, cloud service providers, and carriers to resolve external networking, system, or software issues affecting client environments.

Automation & Continuous Improvement:

• Identify recurring network and cloud issues and implement automation or process improvements to reduce manual troubleshooting.
• Identify and implement process and efficiency improvements that apply across multiple client environments
• Document network configurations, troubleshooting steps, and RCA findings to improve team efficiency and knowledge sharing.
• Implement PowerShell and other scripting to automate tasks across multiple clients
• Stay up to date with emerging network and cloud technologies, ensuring best-in-class MSP service offerings.

Additional Duties:

• Participate in the on-call rotation as required.
• Attend and contribute to professional and technical training sessions, sharing key insights for individual and organizational improvement.
• Perform other tasks as assigned to support business objectives.

Qualifications & Skills

• 7+ years of experience in IT solution design, architecture, or consulting, preferably within an MSP environment.
• Relevant technical certifications (e.g., Microsoft, Cisco, AWS, VMware, or equivalent).
• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

Solution Design & Estimation:

• Ability to design scalable, cost-effective, and secure IT solutions.
• Experience with project estimation, bill of parts creation, and licensing models.
• Vendor selection and procurement processes.
• Strong Excel and writing skills to communicate solution components and needs analysis

Networking & Infrastructure:

• Deep understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, OSPF, STP, and subnetting.
• Experience with firewalls, switches, and routers (Sonicwall, Meraki, Aruba, Cisco, Fortinet, etc.).
• Knowledge of SD-WAN, routing, switching, wireless technologies.

Cloud Computing & Virtualization:

• Microsoft Azure (IaaS, PaaS, SaaS, Virtual Machines, Azure AD, networking, Azure Virtual Desktop).
• AWS cloud services (EC2, S3, VPC, IAM, etc.) is a plus.
• Virtualization platforms, SAN, and Clustering (VMware vSphere, Hyper-V).

Microsoft 365 & Productivity Solutions:

• Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
• Microsoft Defender for Business & Compliance Solutions.
• Identity Management with Entra ID Connect, Intune, Conditional Access Policy.

Storage & Backup Solutions:

• SAN/NAS solutions and best practices.
• Backup & disaster recovery solutions (Veeam Backup).
• Business continuity planning and DR strategy development.

Server & Endpoint Management:

• Windows Servers (Active Directory, Group Policy, DNS, DHCP, RDS).
• Scripting with RMM tools and Powershell
• Experience with Linux-based systems is a plus.
• Endpoint management solutions (Intune, RMM tools like Automate).

Qualifications & Skills

• 8+ years of hands-on experience in enterprise networking, preferably in an MSP or multi-client environment.
• Strong expertise in routing and switching (OSPF, EIGRP, VLANs, STP, etc.) across multi-vendor environments.
• 5+ years of experience in cloud networking, including Azure (preferred) or AWS/GCP-based networking solutions.
• Strong Microsoft 365 skills in deploying, migrating, and managing Microsoft 365, Entra ID, SAML, Intune, Conditional Access policy, MDM/MAM
• Advanced troubleshooting skills with firewalls, VPNs, SD-WAN, and hybrid networking.
• Experience supporting multi-vendor network environments (Cisco, Meraki, Sonicwall, Aruba, Fortinet, etc.).
• Proficiency in network automation, scripting (Powershell, Python), and MSP RMM tools (Automate, PRTG, etc.).
• Strong understanding of cybersecurity principles, including best practices for network security, segmentation, and zero-trust architectures.
• Excellent documentation and communication skills, with the ability to explain technical concepts to non-technical clients.
• Expert-level troubleshooting and problem-solving abilities across on-premises server/software infrastructure and cloud environments.
• Cloud networking expertise with a focus on hybrid and cloud connectivity. Strong leadership and mentorship skills to support level 1-3 engineers.
• Excellent communication skills for technical and non-technical audiences.
• Proactive mindset with a focus on continuous improvement and automation.
• Ability to manage high-priority incidents and collaborate with clients, vendors, and cloud service providers.

Physical Requirements and Work Environment

• Sitting for extended periods while working at a computer.
• Occasional lifting and moving of IT equipment (e.g., laptops, desktops, peripherals, or small networking devices) weighing up to 40 lbs.
• Hybrid work model - combination of remote work and in-office presence.
• Office setting: Open-space office environment with shared workstations and collaborative areas.
• Remote work: Requires a reliable internet connection and a dedicated workspace, free of distractions, for focus and productivity.
• Collaboration: Regular virtual meetings, calls, and team interactions through digital communication tools.
• Pace of work: Fast-paced environment requiring multitasking, attention to detail, and adaptability.

Benefits

• Medical, dental and vision insurance
• Short and long term disability
• Life insurance
• 401(k) with company match
• Paid time off
• Company holidays
• Birthday bonus day
• Anniversary bonus day(s)
• Celebration day
• Paid certifications

8:00 am - 5:00 pm CST 40 hours