Field Service Technician

Service Technician – Biro of Chicago Inc.

If you’re the kind of technician who likes getting your hands on real equipment, solving real problems, and being trusted as the expert on-site, this role is built for you. Biro of Chicago Inc. has been a leader in food equipment for over 60 years, and we’re expanding our service team with techs who take pride in doing the job right.

Why This Role Matters

You’ll work directly with retail scales, packaging systems, and food processing equipment—keeping grocery stores, processors, and retailers up and running. Every day brings something different, and your technical skill will make an immediate impact.

We back our team with one of the strongest benefits packages in the industry:

• Medical, Dental, Vision, Disability, and Life Insurance — 100% company-paid.
• 401(k) with a 50% company match.
• PTO.
• Company Vehicle.
• A stable, long-standing company that invests in its technicians.

What You’ll Do:

• Diagnose, repair, and maintain equipment in the field and in-house.
• Interpret electrical schematics and troubleshoot accurately.
• Service retail scales, wrappers, and food processing/packaging equipment.
• Support customers via phone, email, and mostly on-site visits.
• Handle basic IT/networking tasks (routers, LANs, wireless access) training given.
• Perform mechanical repairs and preventive maintenance.
• Maintain your company vehicle, laptop, and parts inventory.
• Deliver professional, reliable service to a wide range of customers.

What You Bring:

• Strong electrical and mechanical aptitude.
• Clear communication and a customer-first mindset.
• Solid problem-solving skills and attention to detail.
• A valid driver’s license and clean driving record.
• Ability to pass a background check and drug screening.

Preferred Experience:

• HS Diploma/GED with 2–4 years of relevant technical experience.
• 3+ years working with food equipment or similar machinery.
• Hands-on electrical/mechanical repair experience.

Physical Requirements:

• Lift 50–75 lbs (with or without assistance).
• Drive 2–5 hours/day; walk 1–3 miles/day.
• Kneel, squat, bend, push/pull as needed.
• Work in varied environments (hot, cold, wet, noisy).
• Availability for overtime and on-call rotation.

Ready to Move Your Career Forward?

If you’re a technician who wants stability, growth, and a company that actually backs its people, we want to talk.

Opened in Chicago during 1971, BCI has expanded to become the premier food processing equipment provider in the Midwest. We offer a variety of solutions: from retail operations to factory solutions, BCI Midwest has what is needed to solve your food processing needs. Our team has experience spanning decades which means prompt service and expert advice when picking a solution. Two main locations one in Chicago, IL and the other in Neenah, WI, we are able to provide fast and dependable service and sales of food processing equipment. We focus on understanding the needs of our customers in purchasing new equipment, repairing existing equipment, and having parts available to keep that equipment up and running.