Platform Technical Account Manager

Job Description:

As a Platform Technical Account Manager at Integral Ad Science, you own and shape the post-sales technical relationship for a portfolio of strategic, high-value clients. You operate as a trusted advisor and subject matter expert, driving measurable business outcomes by leading clients through complex AI-powered solution adoption, workflow transformation, and platform optimization. You also serve as a trusted advisor on best practices for AI adoption in digital media and ad tech environments. Beyond individual client success, you proactively contribute to team success and growth in addition to cross-functional initiatives between Product, Business Development, Engineering, Sales, and Operations.

Key Responsibilities

• Technical Advocacy:
  Serve as the go-to technical contact for clients, providing guidance on adopting and optimizing IAS’s AI tools (e.g., real-time analytics, automated campaign optimization). Anticipate client needs and align IAS capabilities to their broader business objectives—not just immediate support requests.

• Workflow Automation & Transformation:
  Audit client processes to identify areas for automation, recommending and helping implement AI-driven enhancements to improve integration health, reporting, and operational scale

• Proactive Risk Management & Health Monitoring:
  Own client health metrics end-to-end. Leverage AI-powered insights to identify risk signals, preempt escalations, and develop proactive success plans that ensure long-term retention and growth.

• Enablement & Training:
  Deliver training sessions and enablement materials to upskill client teams on new AI-driven features and integrations. Identify opportunities to templatize and scale best practices across the broader TAM team.

• Cross-Functional Influence:
  Serve as a voice of the customer to Product, Engineering, and Sales. Synthesize patterns across your portfolio to advocate for automation capabilities, surface high-impact feature gaps, and influence roadmap priorities.

Required Skills & Qualifications

• 5+ years as a TAM, platform support, or technical client success role (preferably in ad tech or SaaS).

• Strong understanding of AI/automation in digital media; hands-on experience using or implementing AI tools preferred.

• Strong analytical and systems-thinking skills; able to diagnose complex platform issues and translate findings into executive-level narratives.

• Experience influencing cross-functional stakeholders (Product, Engineering, Sales) with data-backed recommendations.

• Excellent written and verbal communication skills; comfortable presenting to various stakeholder audiences

• BA/BS required.

IAS Pay Transparency:

The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate’s compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.

Primary Location:

US - Chicago, IL

Primary Location Base Pay Range:

$67,200.00 - $115,200.00 Annual

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

#LI-Hybrid