Customer Experience Representative

NEXT Door & Window has been serving homeowners for over 20 years and has an excellent reputation in the market. NEXT recently received the BBB Torch Award for business ethics based on our high standards and exceptional performance. We are experiencing significant growth due to our exciting new partnership with Costco and an expanded local event marketing schedule. We are seeking a proactive, empathetic, and customer-focused Customer Experience Representative to join our growing team. In this role, you will be the first point of contact for our customers, responsible for delivering an exceptional service experience across multiple channels—including phone, email, and live chat. Why work for NEXT Door & Window?

• Performance based bonus opportunities
• Employee loyalty as many of our employees have been with us for 10+ years
• 401K with profit sharing
• Health and Dental benefits
• Paid holidays off
• Flexible Spending account offered
• Holiday parties
• Monthly in office events
• Spirit Days
• Paid vacation that increases with seniority

Customer Experience Representative Job Responsibilities:

• This position is on site in the Burr Ridge office Monday-Friday from 9:30am-6pm with the occasional Saturday shift required
• Handles lead inquiries and convert to appointments to meet and exceed monthly lead goals.
• Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) procedures
• Resolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution.
• Fields all incoming calls and route to appropriate person or solution. This includes resolution of all customer inquiries.
• Provides customers with accurate information regarding all products and services.
• Follows up on online inquiries in a timely manner with a 3-minute turnaround time.
• Performs basic data entry of prospect information into our Salesforce CRM
• Follows up with unsold sales as assigned in Salesforce CRM.
• Completes outbound calls daily including telemarketing calls.

Customer Experience Representative Desired Qualifications:

• High School Diploma or equivalent.
• Customer experience and/or inside sales required
• Flexible work schedules including Saturdays
• General job skills being sought include the following: Excellent oral communication skills, written communication skills, interpersonal skills, organizational skills,
• Previous customer service experience required
• Computer literacy skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.