Agent CSR Hourly contract

Responsibilities for this Position

Location: Geneva, Geneva, CH, 1215
Flexible Work Arrangement: Onsite
Career Level: Professional
Requisition Id: 4742

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As a Customer Service Agent you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Geneva.

This contract is auxiliary, paid per hour.

Main Responsibilities

• Interaction with owners, passengers and crews of private aircrafts
• Valet parking, porter service and handling of luggage from and to the aircraft
• First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
• Airside and landside transport of passengers and crews
• Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
• Processing of handling requests via email and telephone in French and English language and entering relevant data into our operation software FBOone
• Booking of airport slots with the online system OCS

Main Responsibilities Cont.

• Preparation of flight relevant documents for crews
• Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.
• Ensure cleanliness of our passenger and crew lounges
• Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
• Proactive offering and sales of additional services to our customers
• Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures
• Support your colleagues and superiors with other duties as required

Minimum Requirements

• Fluent in French and English both written and verbal is a must
• Additional languages such as German, Italian, Spanish, Russian or Arabic are a benefit
• A valid driver's license, Category B is mandatory
• Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
• Impeccable manners, interpersonal and communicational skills

Desired Characteristics

• Thorough understanding of quality and service expectations of high-end clientele
• Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
• Good mental and physical health and the ability to work under pressure
• Readiness and ability to work independently and as part of a multicultural and dynamic team
• Teamwork and team-oriented behavior naturally is part of your daily routine
• Knowledge of Microsoft Office and web based applications is desired

Physical Demands

Work Environment

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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