HR Manager

Job Title: HR Manager Location: Remote (with occasional travel as needed) Reports To: Chief Executive Officer (CEO) Direct Reports: Recruiter, Administrative Specialist

About Us

Parasol Alliance is an award-winning Managed Service Provider (MSP) and strategic technology partner exclusively serving the senior living industry. Our mission is to transform technology culture in senior living through strategy, innovation, and people. Recognized as the “Happiest IT Company” with 31+ Best and Brightest Workplace Awards, we believe that investing in people is the key to our success.

We are seeking a collaborative and strategic HR Manager to lead our growing HR team. This role will oversee the Recruiter and Administrative Specialist while serving as a trusted partner to the CEO and leadership team. The HR Manager will be responsible for driving HR strategy, ensuring compliance, enhancing culture, and building programs that attract, engage, and retain top talent.

Responsibilities

Leadership & Team Management

• Manage, coach, and support the Recruiter and Administrative Specialist, ensuring alignment with company goals and performance expectations.
• Partner directly with the CEO and leadership team to design and implement HR strategies that support organizational growth and culture.
• Lead by example as a culture champion, reinforcing Parasol Alliance’s values of transparency, accountability, and collaboration.

Talent Acquisition & Workforce Planning

• Provide oversight of recruitment strategies, ensuring the Recruiter is delivering strong candidate pipelines and a positive candidate experience.
• Partner with leaders to forecast workforce needs and develop hiring plans.
• Ensure the recruitment process aligns with Parasol’s “Happiest IT Company” culture and employer brand.

Employee Relations & Engagement

• Act as a trusted advisor to employees and managers, addressing HR questions and concerns with fairness and empathy.
• Lead initiatives that support employee engagement, recognition, wellness, and retention.
• Partner with leadership to strengthen culture through ongoing feedback, training, and programs.

HR Operations & Compliance

• Onboard employees and run new employee onboarding sessions.
• Off board employees and run exit interviews.
• Oversee HR policies, procedures, and compliance with federal, state, and local employment laws.
• Ensure effective administration of benefits, leave management, and performance management processes.
• Review, update, and enforce employee handbook and HR policies.
• Maintain and improve HR systems and data integrity.

Strategic HR Initiatives

• Collaborate with the CEO on organizational development, succession planning, and leadership training.
• Partner with leadership to create career development programs, leveraging Parasol Academy and mentorship opportunities.
• Lead diversity, equity, and inclusion initiatives that align with Parasol’s values and culture.

Key Success Metrics

The HR Manager’s performance will be measured by their ability to deliver meaningful impact in the following areas:

• Employee Retention: Maintain high retention levels, aligned with Parasol’s 96%+ employee retention benchmark.
• Time-to-Fill Roles: Reduce average time-to-fill while maintaining high-quality hires.
• Employee Engagement: Drive improvements in engagement scores and feedback from surveys, town halls, and mentorship programs.
• Compliance: Ensure zero compliance violations or missed deadlines in audits and reporting.
• Culture & Values: Demonstrate measurable success in embedding Parasol’s culture through onboarding, training, and recognition programs.
• Manager & Employee Satisfaction: Positive feedback from leadership and staff regarding HR support, transparency, and responsiveness.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 6+ years of progressive HR experience, with at least 2 years in a supervisory or management role.
• Current PHR or SHRM certification is required.
• Strong knowledge of HR best practices, employment law, and compliance requirements.
• Proven leadership skills with experience managing and developing HR staff.
• Excellent communication and interpersonal skills; ability to influence at all levels of the organization.
• Experience in IT, senior living, or healthcare industries is a plus.
• Proficiency with HRIS systems, ATS platforms, and Microsoft 365.

What We Offer

• A people-first culture where employees are empowered, supported, and celebrated.
• Remote-first flexibility with collaboration through tools like Slack and EOS (Entrepreneurial Operating System).
• Competitive compensation and benefits.
• Unlimited PTO, birthday and wellness days off.
• Career growth opportunities through leadership development and Parasol Academy programs.