Ambulance Communication Center Manager

Location: Skokie, ILType: Full-Time | 24/7 Operations

Position Overview

MedEx is hiring a Dispatch Manager to oversee the daily operations of our 24/7 ambulance communications center. This role demands flexibility, leadership, and a focus on delivering high-quality service in both emergency and non-emergency situations.

The Dispatch Manager will:

• Lead and supervise dispatch personnel

• Coordinate emergent and inter-facility response activities

• Maintain compliance with operational and safety standards

• Foster strong communication across internal teams and with external partners

• Continuously improve dispatch processes and service delivery

• Report directly to the Communications Center Director

Compensation: Salary is competitive and commensurate with experienceBenefits: Relocation support and growth opportunities are available

Required Qualifications

• Minimum of 5 years of EMS Communications Center management experience

• EMT-B or EMT-P license (preferred, not required)

• EMD certification (preferred, not required)

• Demonstrated leadership and organizational skills

• Excellent communication and decision-making abilities

What MedEx Offers

• Sign-on bonus

• Competitive wages

• Medical, dental, and vision insurance through Blue Cross Blue Shield

• Paid time off (PTO)

• Disability insurance through AFLAC

• Pet insurance

• Tuition assistance

• 401(k) with company match

• Membership to NAEMT

• Supportive and respectful work environment

MedEx is an Equal Opportunity / Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

We want all interested and qualified candidates to apply for employment opportunities. If you are a U.S. applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at 847-673-6333 or email [email protected]. Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.