Services Operations Specialist

Requisition Number: 102254

Services Operations Specialist

Location: This role is fully onsite in our Hanover Park, IL Solutions Integration Center.

Salary: $20/hr (plus additional differential for the 2nd shift)

Contract to hire

Hours: 12:00 pm- 9:00 pm 

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Service Operations Specialists are situated in different sections within the Sustainability department, which operates as an integration and warehouse facility. Expect moderate noise levels akin to a typical business office environment with computers, phones, and printers, as well as light foot traffic. Teammates should be comfortable working in a confined space and capable of sitting at a computer terminal for extended periods. 

• Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA). 
• Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products.
•  Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories. 
• Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Problem-solving and critical thinking abilities, and Excellent organizational skills 
• Ability to adapt in a fast-paced environment with a focus on attention to detail. 
• Ability to work in a team and ability to work independently, strong time management skills and ability to self-prioritize work responsibilities
• Ability to communicate in and understand English to the extent necessary to fulfill/perform the essential job functions

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Access to 11 thriving and diverse Teammate Resource Groups
• Medical benefits- 30 days from hire
• Sick time after 90 days
• Access to 401k

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your AmbITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || Distribution Center || None || US - Hanover Park, IL ||