Customer Service Representative
Job Description
Job Description
We are looking for a Customer Service Representative to support customers from our Elk Grove Village, Illinois location in a fast-paced service environment. This Long-term Contract position is ideal for someone who brings strong communication skills, accuracy in order processing, and a customer-focused approach to every interaction. The person in this role will handle inbound inquiries, assist with quotes and billing questions, and provide dependable follow-up to help ensure a positive customer experience.
Responsibilities:• Respond to incoming customer calls and messages with professionalism, providing timely support for product, service, and account-related questions.
• Process customer orders with a high level of accuracy, ensuring details are entered correctly and documentation is maintained.
• Prepare and share quotations based on customer requests, while clarifying pricing, availability, and related service information.
• Manage a mix of inbound and outbound communication to address follow-ups, resolve open issues, and keep customers informed.
• Investigate customer concerns involving complaints, billing matters, or post-sale questions and work toward practical resolutions.
• Coordinate with internal teams to support service delivery and help maintain smooth communication throughout the customer lifecycle.
• Use ERP and other office systems to update records, track requests, and monitor order and account activity.
• Provide administrative support related to customer accounts, including documentation, status updates, and routine correspondence.• At least 3 years of experience in customer service, call center support, or a similar client-facing position.
• Demonstrated ability to manage inbound calls, customer inquiries, and order entry in a fast-moving environment.
• Experience handling billing questions, customer complaints, and post-sales support with professionalism and sound judgment.
• Familiarity with preparing quotations and supporting customers through the sales and service process.
• Working knowledge of ERP systems and standard administrative office tools.
• Strong verbal and written communication skills with careful attention to accuracy and detail.
• Ability to prioritize multiple tasks, stay organized, and follow through on customer needs effectively.
Recommended Jobs
Omnichannel Marketing Consultant
Job Description Job Description Job Title: Omnichannel Marketing Consultant Primary Location: Remote, must reside in the US, occasional travel required Position Type: Direct Hire Overvie…
Certified Nursing Assistant (NOC Overnight Shift)
Job Description Job Description Join Our Team – Amazing Wages and Great Benefits! At Alden Terrace of McHenry, we’re looking for dedicated healthcare professionals to join our team! We offer co…
Employee Benefits & Executive Compensation Associate Attorney
Job Description Job Description Employee Benefits & Executive Compensation Associate Attorney – Chicago, Illinois; Madison or Milwaukee, Wisconsin; or Nashville, Tennessee Direct Counsel is seek…
Advanced Software Engineer
Posting Type Hybrid/Remote Job Overview WHO WE ARE Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and …
Regional Sales Manager
There is one thing you do that’s exceptional: lead In this role, you will be responsible to hire, train and develop, as well as coach to success the sale steam in their district to successfully la…
Dairy Herd Manager / Herdsman
Dairy Herd Manager / Herdsman (6184) Location: Illinois Job Number: 6184 Dairy Herd Manager / Herdsman position available on a 100 plus cow registered Holstein show herd in north eastern Illin…
Remote Backend Django Engineer, AI Algorithmic Systems
We’re a remote, product-focused startup building AI- and algorithm-driven systems, and we’re looking for a strong Backend Django Engineer who loves clean data models, well-designed APIs, and clever a…
Event Manager
MUST APPLY VIA QHIRE.NET/GIBSONSTAVERN TO BE CONSIDERED ABOUT GIBSONS TAVERN: Gibsons Tavern is Fulton Market’s newest neighborhood establishment offering elevated tavern fare designed with purpo…
Oracle Services - Oracle Cloud Applications - Technical Lead/Architect - Tech Cons- Open Location
Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career where…
Orthopedic Surgeon
Job Description Job Description About Vista Medical Center: Vista Medical Center is a community-focused hospital located in Waukegan, Illinois, dedicated to delivering exceptional, patient-cen…