Mgr Marketing & Customer Education - General Marketing - ComEd (Hybrid)

Who We Are: We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?Primary Purpose:

Manage a team in the development of integrated strategic plans, including the delivery, execution and evaluation of marketing initiatives Lead and manage both internal and external personnel to set the direction for marketing and/or customer education initiatives including customer programs like, energy efficiency, demand response, self- service, email, solar and bill assistance. Coordinate marketing strategies across multiple channels including digital, advertising, and collateral materials for multiple departments, as well as with external contractors. Accountable for department budget management and program budget constraints, as well as delivering operational excellence across all areas of implementation. Management of CRM and email. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies. 

Primary Duties:

1 Manage a group of internal personnel (including staffing, coaching, performance reviews and career development) and contractors developing and implementing multiple marketing strategies and initiatives associated with residential and business customers. Coordinate delivery and communication of programs and services across departments including Communications, Customer Operations, Legal, Regulatory and customer-facing organizations. 30%

2 Facilitate development of marketing and customer education plans and associated and marketing materials to meet initiative objectives. Manage the content production of others. 30%

3 Manage individual(s) responsible for department and program budgets including invoice tracking, accruals forecasting, reconciliation with ledgers and financial reporting. 25%

4 Lead and develop strategy for identifying customer outreach opportunities to educate customers and promote marketing initiatives across various channels including, digital, advertising, direct mail, email and events.

Job Scope:

Manage internal personnel and contractors developing market strategies and tactics for various marketing initiatives. Development of these initiatives requires a level of sensitivity and flexibility due to the inherent legislative and regulatory impacts. Initiative budgets and accountability can vary between $1-5 million annually. A few internal departments provide input into the nature and tone of the marketing programs and content. For this reason, knowledge of business processes, procedures and how marketing programs interface with same is essential. This position will actively solicit input and drive consensus for approval from multiple departments.

Minimum Qualifications: MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, Marketing, Communications, or other related field
• 7-10 years' experience in new product development, business strategy or marketing strategy
• Familiarity or experience with energy related technologies.
• Experience in operations, or business/process analysis
• Strong project management (organizational) skills
• Experience working cross-functionally and gaining buy-in across the organizations to deliver on high profile projects
• Experience developing analysis and presentations for senior leadership
• Experience working with market research to develop new offerings and improve the customer experience
• Ability to work with a diverse group of people across the company to develop mutually beneficial solutions
• Ability to maintain a "big picture" view
• In lieu of degree, 9-12 years of relevant experience.

Preferred Qualifications:

· Master’s degree (e.g., MBA) in Business, Marketing or Communications

· Knowledge of ComEd customer experience processes and charter

· Familiarity if CRM and email platforms

· 3-5 years of supervisory experience.

Benefits: Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $107,200.00/Yr. – $147,400.00/Yr.
• Annual Bonus for eligible positions: 20%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.