Outbound Call Center Representative

Outbound Call Center Agent - Next Door & Window Company Mission: At Next Door & Window, our mission is to provide a world-class customer experience every time. As a family-owned and operated business, we are driven by our commitment to relentless customer service, selfless teamwork, and innovation. We are looking for motivated and energetic individuals to join our team and help us achieve our goals. Job Summary: The Outbound Call Center Agent is responsible for contacting prospective and past customers to schedule in-home consultations for our window and door replacement products. The ideal candidate has a passion for building rapport over the phone, is motivated by achieving goals, and is dedicated to providing outstanding customer service. This role is a vital part of our sales pipeline and contributes directly to our company's success. Key Responsibilities:

• Make a high volume of outbound calls daily to generate qualified leads and schedule sales appointments.
• Prequalify potential customers from marketing lists, web inquiries, and referrals.
• Follow up with past customers to offer new product solutions and schedule follow-up appointments.
• Handle incoming customer calls and web chat requests with professionalism and efficiency.
• Meet or exceed daily and monthly key performance indicators (KPIs), including call volume and appointments booked.
• Learn and maintain deep knowledge of Next Door & Window products to effectively communicate features and benefits to customers.
• Utilize and maintain detailed records in the company's customer relationship management (CRM) software.
• Accurately reschedule and manage sales appointments as needed.

• Previous experience in a sales, customer service, or call center environment is preferred.
• Self-motivated and goal-oriented with a strong drive to succeed.
• Excellent verbal communication and interpersonal skills.
• Ability to work in a fast-paced, high-energy environment.
• Strong organizational skills and attention to detail.
• Proficiency with computers and experience using CRM software is a plus.
• A positive attitude and ability to thrive in a team-oriented culture.

• Family Environment: Be a part of a company that believes in selfless teamwork and a supportive family atmosphere.
• Opportunities for Advancement: We are focused on internal growth and offer training programs to help you develop personally and professionally.
• Relentless Customer Focus: Work for a company that is known for its outstanding customer service and commitment to quality.
• Social Responsibility: Join a team that gives back to the community by partnering with organizations like Habitat for Humanity.