General Manager

Nestled along the river level of 110 N Wacker Drive, River Roux Coffee + Bistro is a delightful oasis where French-inspired cuisine meets the vibrancy of downtown Chicago. Designed to be both a retreat for office tenants and an inviting space for the public, it offers an ideal mix of elegance and comfort—perfect for savoring a morning espresso, enjoying a productive lunch, or unwinding with a glass of wine by the scenic Chicago River. The name "River Roux" embodies its essence: "River" signifies the lively energy of its breathtaking Chicago River location, while "Roux" honors the soul of French cooking—a foundational element full of depth and flavor. The menu highlights a thoughtfully curated selection of expertly brewed coffee, flaky pastries, delicate crêpes, fresh salads, handcrafted sandwiches, and a curated wine collection. It brings a touch of Parisian sophistication to the heart of urban life, offering an approachable yet refined dining experience.

We are in search of a dynamic and highly organized General Manager with extensive experience in fast-casual restaurant management to manage River Roux in Chicago. As the General Manager, you will be responsible for overseeing all aspects of restaurant operations to ensure smooth functioning and optimal performance. You will be a key player in maintaining our reputation for providing exceptional experiences and fostering a positive work environment for our team members.

This position requires a dynamic individual who excels in multitasking, fosters a positive work environment, and ensures the seamless execution of restaurant activities.

This position will be responsible for:

Leadership and Team Management:

1. Provide strong leadership and direction to the team, including hiring, training, and mentoring staff
2. Foster a culture of teamwork, excellence, and accountability among all team members
3. Conduct regular performance evaluations and provide constructive feedback to promote growth and development

Operational Excellence:

1. Oversee daily restaurant operations, including opening and closing procedures, to ensure efficiency and adherence to company standards
2. Monitor inventory levels to ensure adequate stock levels while minimizing waste
3. Enforce health and safety protocols to maintain a clean and safe environment for both guests and employees

Customer Service:

1. Lead by example in providing exceptional customer service and ensure that all team members prioritize guest satisfaction
2. Address customer inquiries, concerns, and complaints in a professional and timely manner, striving to exceed customer expectations

Financial Management:

1. Manage budget and closely monitor expenses and revenue to achieve financial targets
2. Analyze P&Ls and KPIs to identify areas for improvement and implement strategies to optimize profitability
3. Implement cost-control measures without compromising quality or service standards

Quality Assurance:

1. Maintain high standards of food quality, presentation, and consistency, working closely with the kitchen team to ensure adherence to recipes and procedures
2. Conduct regular inspections to ensure cleanliness, organization, and compliance with sanitation regulations

Qualifications and Expectations:

1. Proven experience as a General Manager or similar leadership role in the restaurant industry
2. Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team
3. Strong business acumen and proficiency in financial management
4. Exceptional customer service skills and a passion for creating memorable experiences
5. Solid understanding of restaurant operations, including inventory management, food safety, and compliance
6. Effective communication skills, both verbal and written
7. If you are a results-driven leader with a passion for the restaurant industry, we want to hear from you!

About Infuse Hospitality:

Infuse Hospitality is an innovative company that creates best-in-class experiences in food and beverage, serving more than 25 million square feet of hospitality space throughout North America. Founded in 2016, Infuse brings its industry-leading expertise to expertly craft hospitality solutions for all.

Job Type: Full-time

Benefits:

1. Dental insurance
2. Employee discount
3. Health insurance
4. Paid time off
5. Vision insurance

Shift:

1. Day shift

Shift availability:

1. Day Shift (Preferred)
2. Night Shift (Preferred)

Ability to Commute:

1. Chicago, IL 60606 (Required)

Ability to Relocate:

1. Chicago, IL 60606: Relocate before starting work (Required)

Work Location: In person