General Manager

Seeking a dynamic and highly organized General Manager with extensive experience in fast-casual restaurant operations. The General Manager oversees all aspects of daily restaurant performance, ensuring smooth execution, exceptional guest experiences, and a positive, high-performing team culture. This role requires a hands-on leader who excels at multitasking, operational oversight, financial management, and staff development, while upholding the brand’s standards of quality, hospitality, and consistency. The position is performed on-site in Chicago, IL (60606) and requires the ability to commute or relocate prior to starting.

Job Responsibilities

1. Provide strong leadership through hiring, training, mentoring, and developing team members.
2. Foster a culture of teamwork, accountability, and excellence across all front- and back-of-house operations.
3. Conduct regular performance evaluations and deliver constructive coaching to support growth and retention.
4. Oversee all daily restaurant operations, including opening and closing procedures, service flow, and adherence to company standards.
5. Monitor inventory levels to maintain adequate stock while minimizing waste and optimizing cost control.
6. Enforce all health, safety, and sanitation protocols to maintain a clean and safe environment.
7. Lead by example in delivering exceptional customer service; address guest inquiries, concerns, and complaints promptly and professionally.
8. Manage budgets, monitor expenses and revenue, and work toward achieving financial targets.
9. Analyze P&Ls and KPIs to identify performance opportunities and implement strategies to optimize profitability.
10. Maintain high standards of food quality, presentation, and consistency in partnership with the kitchen team.
11. Conduct regular inspections to ensure cleanliness, organization, and compliance with sanitation regulations.

Job Requirements

1. Proven experience as a General Manager or senior leadership role in a fast-casual or full-service restaurant.
2. Strong leadership skills with the ability to motivate, inspire, and manage diverse teams.
3. Solid business acumen and proficiency in budgeting, financial management, and interpreting P&Ls/KPIs.
4. Exceptional customer service orientation with a passion for delivering memorable guest experiences.
5. Thorough understanding of restaurant operations, inventory management, food safety, and compliance standards.
6. Excellent communication skills, both verbal and written.
7. Ability to stand for extended periods, multitask in a fast-paced environment, and maintain a high level of organization.
8. Ability to commute to Chicago, IL 60606 or relocate prior to starting .

Infuse Hospitality, part of the Phoenix3 Collective portfolio, provides culinary and hospitality solutions for corporate workplaces, specialty venues, and the activation of mixed-use spaces. With a passion for authentic experiences and a commitment to thoughtful innovation, Infuse is redefining how hospitality enhances the places where we work, gather, and connect. Infuse currently operates dining locations nationwide. More information about Infuse Hospitality can be found at Infuse Hospitality |Redefining how hospitality enhances the places where we work.

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!