Veterinary Client Service Representative

Description

Position at Your Pet’s Wellness (Bucktown)

Your Pet’s Wellness (Bucktown)-Veterinary Client Service Representative

Chicago, IL

Part-time-less than 30 hours/week

Availability: flexible

Weekdays from 8a-3p or 12:00p-5:15p

and Saturdays (3 out of 4 is required) from 8:30a-3:15p

Compensation: $17.50-19/hr--dependent on experience

The Veterinary Receptionist is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, billing inquiries, as well as handling client concerns and complaints in a professional manner.

We are a progressive small animal practice, with a patient-centered philosophy. We offer a wide variety of services including preventative care, surgery, and dentistry. We offer an emotionally intelligent work environment and have a fun and friendly staff. We value each one of our employees and their individual goals and strive to maintain a drama-free work environment.

Responsibilities include, but are not limited to:

• Respond to customer inquiries via phone, email, and in person
• Schedule appointments
• Assist with the check in and check out process and verify patient information for appointments and procedures
• Maintain patient records and client information
• Process payments and handle billing inquiries
• Maintain a clean and organized environment
• Create reports and reminders for patients
• Prepares health certificates, immunization certificates, lab reports, and euthanasia certificates

Requirements:

• Must have previous veterinary medicine experience, preferably as a Veterinary Receptionist/CSR
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Basic computer proficiency
• Knowledge of veterinary terminology and procedures
• Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day
• Outstanding team skills

Benefits:

• 401k match
• Pet care discounts
• Perks at Work
• Paid Bereavement