Agent Development Director

Job Description

Job Description

Drive Revenue Growth Through Strategic Agent Partnerships

CRST The Transportation Solution is seeking an Agent Development Director to own top-line revenue growth across our Flatbed Solutions and brokerage network. This isn't a transactional sales role—it's a strategic position for someone who understands how to build scalable agent networks while simultaneously developing customer freight opportunities that keep capacity flowing.

You'll be responsible for recruiting and developing high-performing agents and fleet owners, closing new customer accounts, and ensuring both sides of the equation work together to drive profitable growth. This role requires someone who can think like a business builder, not just a salesperson.

How You'll Work

• Location : Remote, but candidates must be based in the Southeast (Atlanta, Birmingham, Jacksonville or Nashville) or the Midwest (Chicago, Detroit or Indianapolis) region.
• Travel : Variable, based on market coverage and partnership development needs
• Compensation : This pay scale represents a good faith estimate of the salary wage range the company reasonably expects to pay upon hire for this position: $90,000-$140,000 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Incentive Eligibility : Performance-based bonus and commission structure
• Benefits : Comprehensive medical, dental, and vision coverage; 401(k) with company match; paid time off; life and disability insurance; employee assistance program; professional development opportunities; and additional benefits that support your overall wellbeing

About the Role
The Agent Development Director sits at the intersection of network growth and customer acquisition. You'll be building a pipeline of reliable agent partnerships while simultaneously securing the customer freight that makes those partnerships valuable. This dual mandate means you need to understand both sides of the logistics equation—how to attract quality capacity and how to fill it with profitable freight.

Unlike traditional sales or recruiting roles, this position requires you to think strategically about market coverage, regional growth opportunities, and how customer needs align with network capabilities. You're not just filling lanes or signing agents—you're building a sustainable, scalable business model.

Success here means understanding pricing dynamics, competitor positioning, and market trends well enough to make informed decisions about where to invest your time and which partnerships will drive long-term value.

What You'll Do

• Recruit, onboard, and develop high-performing agents and fleet owners with full accountability for revenue production across the network
• Build and manage a disciplined agent pipeline informed by regional market analysis and growth opportunities
• Own the complete customer sales cycle—prospecting, negotiation, and contract execution—to secure new business
• Ensure consistent loading opportunities that attract and retain quality capacity across your regional network
• Analyze market conditions, pricing trends, and competitor activity to inform both agent recruiting and customer targeting strategies
• Maintain real-time CRM accuracy with daily updates to pipeline visibility, forecasting, and performance tracking for both agent and customer revenue streams
• Partner cross-functionally with operations, pricing, and sales leadership to ensure service commitments are operationally executable
• Develop strategic relationships with agents and customers that create durable, long-term partnerships
• Align customer freight opportunities with capacity strategy to drive network growth
• Travel as needed to build relationships, close deals, and support network development

What Great Looks Like

• Consistent top-line revenue growth from both agent production and customer freight acquisition
• A robust pipeline of qualified agents and customers that demonstrates predictable, scalable growth
• High agent retention and productivity driven by consistent loading opportunities and strong relationship management
• Accurate forecasting and CRM discipline that gives leadership clear visibility into revenue trajectory
• Strategic market coverage that positions CRST competitively in key regions and lanes
• Operational partnerships that translate sales commitments into reliable service execution

What You Bring

• High school diploma or equivalent
• Demonstrated experience in transportation, logistics, brokerage, or agent-based sales environments
• Proven track record of driving top-line revenue through relationship-based selling and network development
• Experience managing the full sales cycle from initial outreach through contract negotiation and closing
• Exposure to independent agents, fleet owners, or carrier networks with an understanding of what motivates and retains quality capacity
• Proficiency with CRM platforms, reporting tools, and Microsoft Office Suite

Preferred Qualifications

• Four-year degree or equivalent work experience with demonstrated success in revenue generation
• Experience across flatbed, brokerage, or multi-modal transportation environments
• Strategic selling capability with a track record of aligning customer opportunities to capacity strategy and long-term network objectives

Why CRST?
CRST The Transportation Solution has built a reputation on reliability, operational excellence, and long-term partnerships. We're not looking for transactional salespeople—we're looking for business builders who understand that sustainable growth comes from creating value for agents, customers, and the network as a whole. You'll have the autonomy to shape your territory, the support to execute strategically, and the accountability that comes with owning real revenue outcomes.

Core Values

• Safety at the Core of All We Do – We prioritize the wellbeing of our employees, customers, agents, contractors, and communities in every decision
• Integrity in Every Decision and Action – We operate with transparency, honesty, and accountability
• Commitment to Success – We're invested in the success of our employees, customers, agents, contractors, and the communities we serve

Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.