Employee Relations Partner

: About Us: We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself. Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 50,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. Overview:

The North America Employee Relations Partner, reporting to the North America Employee Relations Leader, is a key member of the newly developed Employee Relations Center of Excellence. This role will be supporting a business division within North America and will serve as a trusted advisor to resolve challenging issues including: complex investigations, performance improvement, conflict resolution and other ER concerns. This role will partner, as needed, with HRBPs, Legal, HR Operations, Global Security and others to analyze, diagnose and resolve Employee Relations issues in an efficient and effective manner. This role offers the unique opportunity to work in a start-up centralized the ER Center of Excellence.

Responsibilities:

• Conduct internal investigations related to EEO concerns and potential code of conduct violations.
• Partner with managers and employees to facility positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications.
• Collaborate cross functionally with division leaders, Legal and HR to resolve ER cases and sustain positive employee relations.
• Provide detailed case management documentation, executive summaries and timelines clearly written and with recommended outcomes.
• Analyze employee relations trends with the business to develop proactive strategies, solutions, training programs and policies.
• Maintain thorough understanding of Gallagher HR policies/procedures and relevant employment and labor laws to ensure equitable and consistent resolution of cases.
• Engage and execute on projects across divisions and functions where ER expertise and input is required.
• Assist in the support of the initial pilot processes, provide input on metrics, standardization of processes and overall HR quality improvements.

Qualifications: Required:

• Bachelors degree
• 5+ years of related experience - ideally focused on ER, employment law, or HR Business partner/generalist experiences.
• Experience using a case management system and accountability for detailed, documented investigations
• Experience building and using metrics to identify employee relations trends; Background in HR, Employment Law, or Business.

Highly Preferred:

• 7+ years of related experience - ideally focused on Employee Relations, employment law, or HR Business partner/generalist experiences.
• Experience using a case management system and accountability for detailed, documented investigations
• Experience building and using metrics to identify employee relations trends.
• Background in HR, Employment Law, or Business
• Bachelor's degree in relevant field, and/or HR certification (SPHR, etc.)
• Preferred experience with both US and international (e.g., Canada, Lat Am) ER / compliance / Human Resource matters

Personal Attributes:

• Highly accountable ER professional with case management system experience handling complex employee relations issues autonomously from initial contact through resolution.
• Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigations plans/reports.
• Ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels, regions, and divisions of the organization.
• Ability to handle complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
• Passionate about making things better, e.g. improving processes, reducing/removing inefficiencies.
• Ability to analyze data, create reports and use system analytics to dig into root cause analyses.

#LI-JS1 #LI-Remote Additional Information: Click Here to review our U.S. Eligibility Requirements We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.