Bilingual Policy Service Representative

Job Description

Job Description

Bilingual Policy Service Representative

Do you enjoy helping people and solving problems? Are you looking for a workplace that values teamwork, growth, and exceptional customer care? American Freedom Insurance Company (AFIC) invites you to join our team! We're expanding in Illinois, Indiana, Pennsylvania, Tennessee, and Texas. As an "A+" Superior-rated company by A.M. Best, we take pride in delivering industry-leading customer service in the nonstandard auto insurance market—and we’re looking for someone like you to help us continue driving forward!

The office is located in Mt Prospect, IL.

What We’re Looking For

We’re seeking a bilingual (Spanish-English) Customer Service Representative who thrives on assisting customers, handling inquiries, and keeping operations running smoothly. If you’re organized, dependable, and confident on the phone, this role is a great fit for you.

Qualifications

• Fluent in Spanish and English
• Strong attendance record and dependability
• Customer service, call center, or collections experience preferred
• Detail-oriented with clerical and data entry skills
• Excellent communication and phone etiquette
• Comfortable multi-tasking in a fast-paced environment
• Proficient PC skills with a typing speed of at least 30 WPM
• High school diploma or equivalent (insurance experience is a plus!)

What You’ll Do

As the first point of contact for our customers, you’ll ensure they receive outstanding support:

• Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats
• Data Entry: Accurately gather, process, and enter customer and agent information into our systems
• Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience

Why Join AFIC?

We offer a collaborative, inclusive, and casual work environment with competitive benefits to support your career growth and well-being.

Perks & Benefits

• Financial Security: 401(k) with up to 6% company match
• Health & Wellness: Comprehensive Blue Cross Blue Shield health insurance, telemedicine services, vision, and dental coverage
• Work-Life Balance: Monday-Friday schedule (8 AM-5 PM CST) with occasional Saturdays, PTO, and holiday pay
• Career Development: Paid training, ergonomic workstations, state licensing reimbursement, and advancement opportunities
• Great Culture: Enjoy company-paid lunches, team outings, referral bonuses, a casual dress code, free parking, and more!

Ready to join a company that values your bilingual skills and commitment to service? Apply today and start your journey with AFIC!

Applications are accepted on an ongoing basis, and this posting will remain open until the position is filled. Interested candidates are encouraged to apply immediately.

Learn more about us at

American Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and Texas. We are looking for highly motivated, driven, and dedicated individuals to contribute in a fast paced, expanding organization.

Company Description

American Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and Texas. We are looking for highly motivated, driven, and dedicated individuals to contribute in a fast paced, expanding organization.