Customer Care Representative

Job Description

Job Description

Dieterich Bank is looking for a Customer Care Representative to join our corporate team in Effingham, IL.

About Us:

Dieterich Bank has approximately $1.5 billion in assets with 16 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. At Dieterich Bank, we're not just about banking - we're about building relationships and enhancing lives. Voted one of the best places to work in Illinois for seven consecutive years, we understand the importance of a fulfilling career that aligns with your values and commitments outside of work. That's why we're dedicated to providing a supportive, family-friendly environment where work-life balance is more than just a phrase - it's a reality.

Job Details:

The Customer Care Representative I is responsible for providing information and offering creative solutions to callers concerning all deposit products, loans, bank services, and online banking products and services. This service-oriented role is responsible for providing exceptional customer service, accurate information, and prompt resolution of customer concerns via telephone and e-mail. The goal of this position is to retain and enhance existing customer relationships and to develop new ones.

Qualifications:

1. High school diploma or equivalent
2. 1+ year of experience in retail, office, bank, or customer service preferred
3. Must demonstrate our core values of Integrity, Value, Service Excellence, & Teamwork.
4. Ability to maintain a high level of professionalism and accuracy in daily work
5. Maintain confidentiality
6. Ability to diffuse conflict quickly and efficiently
7. Remain flexible with work hours and duties
8. Demonstrate regular attendance and punctuality
9. Problem-solving skills
10. Detail oriented and organized
11. Ability to work independently
12. Ability to multitask and switch quickly from one activity to another
13. Respond positively to feedback and redirection
14. Proficient in Microsoft Office

Work Schedule:

This position requires 40 hours each week with work typically being completed between 7 a.m. and 5 p.m and a Saturday rotation with the Customer Care team. A little overtime may be required depending on the workload. Some travel may be required for training and seminars, or other branches on occasion.

Perks of the job:

• Group Health Insurance
• Group Dental & Vision Insurance
• Life, AD&D & LTD Insurance
• 401(k) Plan - Employer matching available
• Employee Assistance Program
• Discretionary Profit Sharing Plan
• Discretionary Bonus Plan
• Paid Time Off (Holidays, sick time, personal time, and vacation)
• 8 hours of paid time volunteer with a charity of their choice.

Picture yourself coming to work every day in a place where you are doing great things for the people, businesses and causes in our community, and also for yourself. Interested in joining Dieterich Bank's Green Team? Apply today.

Dieterich Bank is an EEO/AA/Vet/Disability Employer.