Restaurant Domain Lead - IT Transformation Director (Chicago)

About the job youre considering

For over 20 years, Capgemini has served as a technology partner to a major quick-service restaurant. The company provides ongoing innovation and staffing to meet client needs. Capgemini focuses on product quality, operational efficiency, and leadership, supporting the client's $30B sales channel and restaurant operations. The Restaurant Domain/POS Portfolio lead is responsible for all aspects of products built for clients. The POS is essential for commerce and restaurant operations, as well as a dependency for new digital features and initiatives, such as offers and loyalty programs.

Your role

Technology Leadership

• Participate in planning and executing engineering strategies, product roadmaps, and deployment plans for feasibility and scalability

• Responsible for engineering team performance within Restaurant Tech/POS domain

• Provide engineering and support to maintain critical systems

• Serve as liaison between engineering teams and senior leadership

• Collaborate with client product leaders to ensure architectural consistency

• Advise on the application of technology to address business needs in the restaurant sector

Relationship Management

• Ensure timely and efficient delivery of POS features to global client markets

• Oversee documentation of product requirements and coordinate approval processes

• Maintain communication with senior client stakeholders in the restaurant domain

• Prepare presentations outlining the value provided by Capgemini teams

• Advise clients on POS modernization strategies

• Work with client product owners, architects, and tech leads to facilitate collaboration

Development Lifecycle Management

• Guide software delivery using DevOps practices, including CI/CD and test automation

• Manage projects throughout the systems development lifecycle, from requirement definition to system implementation

• Support development teams during design and build phases

• Responsible for code quality and testing across project phases (unit, component, integration, user acceptance)

• Assist with release and deployment planning

People Management

• Mentor and support professional growth of team members

• Coordinate with client and Capgemini staffing to meet resource needs

• Manage budget and financial forecasting for the POS portfolio

Qualifications

• Bachelors degree in a related field

• 710 years of experience supporting retail systems or IT consulting in retail environments

• Understanding of retail systems within complex, integrated contexts

• Knowledge of system design and architecture, including experience with complex systems and architectural patterns

• Proficient written and verbal communication skills for conveying product strategy and roadmaps to multiple audiences

• Excellent presentation skills

• Experience with prioritization, feature roadmapping, and backlog management

• Demonstrated ability to lead technical teams and promote professional growth

• Experience working in Agile environments with focus on continuous improvement

• Strong stakeholder engagement and ability to collaborate with both business and technical teams

• Experience with DevOps methodologie

Your skills and experience

• 20 years in IT Consulting industry with focus on managing client relationship, delivery supervision, team leading, contracts Track record of managing 50 million revenue portfolio

• Expert experience in working with range of Client roles e.g. VP, Sr Director, Director, Sr Mgr

• Extensive IT Consulting industry experience. Expert level skills in Talent building, high financial acumen, pre-sales / solutioning

• Knowledge of Restaurant Technology domain e.g. Menu, Kiosk, POS

• Final accountability of planning, execution of Clients large initiatives in Restaurant Technology domain

• Lead, nurture, grow 600 Technical, functional personnel team located in 4 countries

• Ability to leverage strengths from larger Capgemini ecosystem

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job: Project Manager

Organization: NA APPS LOC PRACTICE

Title: Restaurant Domain Lead - IT Transformation Director

Location: IL-Chicago

Requisition ID: 081033