Senior Operations Analyst

Role Overview

The Senior Operations Analyst is a strategic highly experienced analytics partner responsible for driving advanced insights operational efficiency and cost optimization across the Field Service organization. This role requires deep operational understanding strong financial acumen and the ability to influence senior leaders through high-quality analysis executive-level storytelling and proactive problem solving.

In addition to supporting day-to-day operational decision-making the Senior Operations Analyst plays a critical role in supporting growth initiatives by partnering with Commercial Finance to project staffing needs model costs and evaluate new business opportunities. This role also leads improvements in data quality reporting and analytics capabilities acting as a key liaison between Field Service IT and Finance.

What You Will Do

Strategic Operational Analytics & Insights

• Lead advanced analysis of operational financial and performance data to identify systemic inefficiencies cost-saving opportunities and scalability improvements.

• Develop and oversee executive-level dashboards scorecards andreportingframeworks using Excel and Power BI.

• Provide Field Service leadership with forward-looking insights that drive productivity utilization service quality and margin performance.

• Set analytical standards and best practices to ensure accuracy consistency and usability of data across the organization.

Financial Staffing & New Business Support

• Partner closely with Commercial Finance to support new business pursuits through staffing projections operational cost modeling and scenario analysis.

• Lead workforce and capacity modeling to align staffing strategies with demand productivity assumptions and growth plans.

• Support long-range planning budgeting and forecasting by linking operational drivers to financial outcomes.

• Identify and quantify efficiency and cost-reduction opportunities aligned with Field Service and enterprise financial goals.

Driving Action & Measurable Outcomes

• Translate complex analysis into clear recommendations prioritized action plans and measurable operational and financial impacts.

• Advise Field Serviceleadershipon trade-offs risks and expected outcomes of strategic and operational decisions.

• Track performance against improvement initiatives and communicate progress results and realized savings.

Data Reporting & Process Leadership

• Lead initiatives to improve data quality governance reporting automation and analytics maturity across Field Service.

• Act as the primary liaison between Field Service and IT for analytics requirements system enhancements and reporting solutions.

• Reduce manual reporting effort through scalable repeatable and automated data solutions.

• Mentor and guide analysts or operational partners on analytical approaches andreportingbest practices (where applicable).

Executive & Customer-Facing Communication

• Develop polished executive-ready PowerPoint presentations that clearly communicate insights recommendations and strategic implications.

• Confidently present findings to senior internal leadership and high-level customer contacts.

• Serve as a trusted thought partner and advisor influencing decisions with data-backed insight and clear narrative.

Project Management

• Manage and track progress on initiatives that directly impactdata integrity.

Candidate Profile

Skills & Competencies

• Expert-level proficiency in Excel including advanced modeling and complex analysis.

• Advanced experience with Power BI including dashboard design data modeling and insight storytelling.

• Exceptional PowerPoint skills with the ability to translate data into compelling executive narratives.

• Strong financial operational and workforce analysis capabilities.

• Proven track record of driving efficiency improvements and cost savings through analytics.

• Highly organized detail-oriented and able to manage complex multi-threaded initiatives.

• Proactive strategic thinker with strong ownership mindset and initiative.

• Excellent stakeholder management and communication skills across technical operational financial and executive audiences.

Education & Experience

• Bachelors degree in DataAnalytics Business Operations Finance or a related field .

• 5 years of experience in operations analytics data analytics or a similar role with increasing scope and responsibility.

• Demonstrated experience partnering with senior operational leadership and Commercial Finance.

• Experience leading or significantly contributing to data reporting or systems improvement initiatives.

• Experience supporting field service logistics or service-based operations strongly preferred.

Work Environment & Collaboration

• Office based role with occasional travel to customer sites

• Hybrid work environment (Daniels Office & Home Office)

• Works cross-functionally with Field Service leadershipITCommercial FinanceExecutive Leadershipand other enterprise stakeholders.

• Regular interaction with senior executives and high-level customer contacts.

• Requires strong executive presence credibility and the ability to influence direction through insight and data.

$88205 - $123931 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC