Loan Servicing Manager

Text "2301" to (309) 322-9911 to apply.

Wage Range: Min: $67,289, Mid: $86,425, Max: $105,562

A Brief Overview

The Loan Servicing Manager oversees the staffing and overall performance of the Loan Servicing department in relationship to quality control, loan administration, and loan data reporting. This position is responsible for reviews of data entered into the core system and reports prepared for internal departments and external agencies. In addition, this position works with Consumer Collections, Special Assets, and Secondary Market for specialized maintenance and/or reporting on delinquent loans. The Loan Servicing Manager is an expert on the loan data/regulations for existing loans and is the main contact for questions from the Loan Servicing and other departments. This position will review processes and procedures within the Loan Servicing department to identify ways to increase productivity and accuracy. They will work in conjunction with the Loan Escrow Manager to implement changes.

What you will do

• Possess strong technical understanding of Core Processing System data, specifically in the Loan application.
• Delegate responsibility to supervisors and staff with sufficient authority to carry out assignments.
• Coach, counsel and develop strength of employees within Escrow/Insurance Departments.
• Monitor Loan Operations General Ledger accounts and has a basic knowledge of GL integration and processing.
• Analyze Loan Operations General Ledger accounts in conjunction with quarterly reviews and annual budgeting.
• Manage the Loan parameter reviews and updates in the Core Processing System.
• Provide oversight and assistance with more complex questions and situations related to loan servicing.
• Coordinate audit requests received internally or externally in relation to Loan Servicing.
• Responsible for the Loan data conversion as part of acquisitions in addition to working with other departments, such as Accounting and Core Banking, to ensure data integrity and GL reconciliation.
• Prepare and review policies and procedures and develop and monitor training programs for the Loan Servicing staff.
• Monitor the maintenance of modifications or workouts on delinquent loans for Investors, such as Freddie Mac, Fannie Mae, and FHLB.
• Oversee Credit Bureau reporting, including specialized reporting and dispute responses.
• Conduct annual performance reviews that include individual development plans and goals.
• Ability to make complex decisions with minimal to no supervisory review.

Other Qualifications/Requirements

• Experience with mergers and acquisitions, preferred, not required.
• Experience in Jack Henry SilverLake.
• Proficient in Excel.
• Bachelor’s Degree Business or Finance and minimum 5 years Loan Operations, Loan Data, or Loan Servicing preferred or equivalent combination of education and experience.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

• Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.

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