Insurance Support & Service Associate
Job Description
Job Description
Join the Kevin Kirwan Agency as a passionate and committed Customer Service Representative. We're looking for someone with outstanding communication abilities and a deep dedication to client satisfaction. In this role, you'll support customers by addressing inquiries, resolving concerns, and delivering a consistently positive experience through professional phone interactions.
BenefitsAnnual Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Health Insurance
Dental Insurance
Vision Insurance
Responsibilities- Process customer account and policy changes, ensuring accuracy and timely completion.
- Confirm and update customer contact details during each interaction to maintain accurate records.
- Answer incoming calls and respond to customer inquiries with professionalism and efficiency.
- Schedule appointments or follow-ups for management or sales staff as needed.
- Handle service, sales, and cancellation requests within designated response timeframes.
- Must Obtain Property/Casualty License
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Great customer service skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
- Performing outbound calls and emails
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