Sales Support Coordinator

We are seeking a detail and customer service oriented person to support our Sales organization. The position will be responsible for supporting the sales team and overall sales efforts by providing exceptional service to the Sales organization. This person must possess a high degree of aptitude for a wide variety of administrative tasks, accurate data management, reporting requirements and use of applicable system applications and resources.

Job Responsibilities:

• Effectively manage direct sales communication related to daily activity (timely responsive, problem solving, drive to closure, confirm customer/Sales is satisfied with outcomes, etc.)
• Actively participate in various project responsibilities as representative of the sales organization per management direction.
• Assist in requests that fall outside of standard company policy and customer claim related activities that enhance customer satisfaction.
• Serve as liaison between Account Managers and other departments such as customer service, head office, engineering, and procurement for daily activities.
• Assist Sales with the maintenance of customer records in CRM system.
• Perform wide range of CRM tasks including but not limited to; data entry, migration, cleansing, report generation, campaign development, and dashboard creation.
• Provide troubleshooting for customer orders, account status related activities.
• Provide various new reports and assist with existing reports to the sales team.
• Assist Sales in accounts receivable matters and consideration of customer credit changes.
• Utilizes resources to improve processes and procedures and maintain internal work instruction to meet ISO standard.
• Performs other job-related duties and responsibilities that may be required.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Approximately 2 years of Customer Service, Sales support or data analytics experience.
• Experience at a manufacturing or distribution company.
• Basic proficiency in Excel (e.g. pivot tables, v-lookups, etc.) and PowerPoint.
• Customer oriented and taking initiative is essential.
• Strong communicator, Organization skills, Time Management and problem-solving skills.
• Logical thinking and analytical skills required.
• Experience with Microsoft Dynamics or other CRM software is helpful.

Pay Range: $25.50-27.50/hr

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location and prevailing minimum wage, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Benefits Offered:
We offer a comprehensive package of benefits including Medical (HMO/PPO/HDHP), Vision, Dental, Life (Basic & AD&D), Disability (STD and LTD), Legal, and Pet Insurance Plans, 401(k) Plan with match, Commuter Transit Benefits, Employee Resource (EAP and GEAS) Plans, Fitness Club Membership, Tax Savings (HSA and FSA) Plans, Parental Leave, Paid Time Off, and Paid Holidays.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation for any particular employee remains in the Company's sole discretion unless and until paid and may be notified at the Company's sole discretion, consistent with the law.

Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at If you have any concerns, please send an email to [email protected].