Level 2 IT Technician

Job Description

Job Description

Salary: $50,000-$55,000 annually

Onsite IT Technician

About Us:

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Onsite IT Technician (Schaumburg) to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

About the Role:

As a Level 2 IT Technician, you will be the dedicated onsite client technician based in Schaumburg, IL, offering essential helpdesk support for diverse technical challenges in our client's IT infrastructure. Your responsibilities include collaborating seamlessly with our helpdesk and client success teams to manage the client's evolving IT environment and expectations. This dynamic role demands both independent, self-motivated work and active participation as a valuable team player.

Primary Responsibilities:

• Provide first-level support for diverse technology-related issues, covering workstations, servers, printers, networks, and vendor-specific hardware and software.
• Deliver remote IT support, specializing in Windows servers, Active Directory, Office365, and DNS.
• Address basic network support needs, including WAN and LAN connectivity, routers, firewalls, and security.
• Monitor systems and promptly respond to alerts and notifications.
• Maintain system documentation using ConnectWise.
• Communicate professionally, managing client expectations and understanding their business needs.
• Diagnose and troubleshoot technical issues for end users and C-level executives onsite and remotely.
• Collaborate with helpdesk and client success teams to oversee the client's IT environment.
• Conduct strategic analysis, providing recommendations for IT changes or upgrades as the client's business grows.
• Coordinate with third-party vendors for issue resolutions.
• Ensure seamless communication and provide after-hours on-call services as needed.
• Travel as required.
• Perform any other assigned tasks.
• Ensure relevant/pertinent information is documented and accurate.

Job Qualifications:

• Strong analytical and problem-solving skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• Understanding of business operations and effective communication skills.
• Minimum 3 years' experience in Microsoft servers and applications.
• Minimum 3 years' experience in any ticketing system.
• High proficiency in AD, O365, DNS, DHCP, Switches and Routers, RMM and PSA tools, WAN and LAN connectivity, VPN and Terminal Services.
• 2 years' experience in the Healthcare industry is a plus.
• Willingness to continuously learn and train for career growth.
• Bachelor's degree in IT or Business Management is a plus; alternatively, 3-5 years' equivalent professional experience is a plus.
• Experience with Intune and MDM implementation and administration.

Benefits:

• Nationwide medical insurance.
• Dental insurance.
• Life insurance gifted to all employees.
• Long-term disability insurance gifted to all employees.
• FSA and HSA options.
• 401k match
• Generous paid time off
• Mental health days
• $500 sign on bonus
• Paid certification assistance
  

We are an Equal Opportunity Employer!