API GATEWAY,SiteMinder
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This position is pivotal in enhancing customer satisfaction through effective communication, mentoring, and operational excellence within the support and operations team. (1.)
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Ca Api Gateway (Layer 7) And Ca Siteminder To Analyze And Troubleshoot Issues, Meeting Agreed Slas.
2. Mentor Team Members On Best Practices And Standards Related To Identity Management And Api Security, While Preparing Sops And Maintaining Comprehensive Documentation To Support Operational Efficiency.
3. Validate And Oversee The Change Order Implementation Plan And Human Error Compliance, And Actively Contribute To Capacity Planning Initiatives To Optimize Resource Utilization.
4. Enhance Customer Satisfaction By Participating In Customer Meetings, Understanding Issues Faced, And Providing Actionable Insights To Improve Service Delivery.
5. Conduct In-Depth Analyses Such As Root Cause Analysis And Trend Analysis Using Relevant Tools, And Prepare Performance Reports To Present Findings And Recommendations To Key Business Stakeholders.
1. Proficient In Ca Api Gateway (Layer 7) And Ca Siteminder
2. Strong Analytical Skills With Experience In Incident Management And Resolution
3. Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement
4. Familiarity With Identity Management Principles And Practices
5. Ability To Mentor And Guide Team Members In Technical And Operational Matters Certification
1. Optional But Valuable Certifications: Ca Api Gateway Certification, Ca Siteminder Certification, Itil Foundation Certification
Recommended Jobs
BDC Manager
Job Description Job Description Are you ready to rev up your career? Ron Tirapelli Ford, a cornerstone of the Joliet, Illinois automotive community, is looking for a vibrant and driven BDC Manage…
Production Planning Sr. Analyst
This position is at Barilla The selection process will be fully managed by Barilla. -- # About Barilla At Barilla, we believe that every great journey begins with passion and a bold vision. Fro…
Cashier
Position Title: Cashier Department: Front End Supervisor: Front End Manager FLSA: Full-Time/Part Time, Hourly, 6-8 Hour Shift, Union Restaurant Depot is a wholesale cash-and-carry foods…
Line Cook/ Sushi Chef
Job Description Job Description We are looking for an axperienced and passionate line cook to join our team. The ideal candidate will have 3-5 years of line cook experience. Familiarity with Asia…
Food Clerk
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Con…
Care Coordination Unit Case Manager II
Job Description Job Description Description:Catholic Charities, Diocese of Joliet offers 43 paid days off per year , excellent medical benefits, and an employer-sponsored 403b plan that require…
Bartender
Join the Opening Team at Juniper Highwood, IL | Opening August 2026 Juniper is a new Modern American restaurant opening in the heart of Highwood, led by Executive Chef Todd Stein, whose career inc…
Executive Account Manager
Job Description Job Description Description: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce…
Material Handler/Operator II - Melrose Park, IL
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500…
On Call Caregiver - With Vehicle
On Call Caregiver Must live in North Side Chicago Must be able to cover a shift last minute Looking for an on-call caregiver to service the north side Chicago. Must live in close proximity t…