Collections Representative (remote)
- Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
- Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
- Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
- Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
- Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
- 1 or more years of collections experience required
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Multitasking abilities, adept at setting priorities and managing time effectively
- $18.00 per hour. You will also have the opportunity to earn a monthly performance based bonus !
- Full-time, permanent position! This is a direct hire position.
- Health, dental, and vision insurance including mental health benefits
- PTO & paid holidays off
- Paid parental leave
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
- Perks and benefits start day one!
Schedule 1: Monday - Friday 10:15am-7:00pm
Schedule 2: Tuesday-Friday 9:45am-6:30pm & Saturday 8:30am-5:00pm *Hours are CST (Central Standard Time)
*We only offer set full-time schedules (no part-time or flexible schedules). Start Date:
- 5/4 or 5/11
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